Microsoft Dynamics 365 Blog

Configuring Service Principal Names 

11 min read

A service principal name, also known as an SPN, is a name that uniquely identifies an instance of a service. For proper Kerberos authentication to take place the SPN’s must be set properly. SPN’s are Active Directory attributes, but are not exposed in the standard AD snap-ins. IMPORTANCE OF SPN’s Ensuring the correct SPN’s are…Read more

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eService Accelerator for CRM Online – Video 

1 min read

The Accelerators for Microsoft Dynamics CRM provided additional functionality for your CRM application. Please see the below links if you are not already familiar with them. I’m did some research into modifications to the eService Accelerator to work with CRM Online. The eService Accelerator provides a sample portal that you can customize. The portal supports…Read more

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Microsoft Dynamics CRM – Top Sites and Downloads 

4 min read

Whether you’re interested in an online or on-premise solution, Microsoft Dynamics CRM has you covered. Check out just a few of the content and community areas available to help you create the perfect experience for your business.   Microsoft Dynamics CRM Visit crm.dynamics.com. The Microsoft Dynamics CRM Web site is the place to go for…Read more

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CRM Online: Reporting Options 

4 min read

Today’s guest blogger, CRM MVP Frank Lee, describes reporting options available for Microsoft Dynamics CRM Online. Microsoft Dynamics CRM Online is a fantastic CRM platform for most small medium businesses (SMB) – it is so easy and inexpensive to get started. However, one area of challenge for Microsoft CRM Online is custom reporting.  Some background…Read more

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Incubation Week Party Favors – Silverlight CRM Attachment Viewer 

3 min read

Our guest blogger today is CRM MVP Aaron Elder who attended the last Incubation Week as a Solution Architect. As I discussed in my previous post, I had the opportunity to volunteer as a CRM Solution Architect for Microsoft’s 2nd Incubation Week.  While there, I prototyped a Silverlight 3.0 viewer control that could bind directly…Read more

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Microsoft Dynamics CRM and IE8 Tweak 

1 min read

CRM MVP Julie Yack shares with us a tip she recently discovered. So I of course assumed that the new IE8 install did not actually take all my settings as it offered and I accepted.  But when I looked at pop-up blocker settings, my CRM server was most certainly there.  So I remove it from…Read more

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Transcensus: User Adoption Training Techniques 

<1 min read

Just before Convergence 2009 wrapped up I caught up with Dan Higbee and Dan Peay from Transcensus and talked with them about their solution, SHO Guide for delivering application help. In this video we show it running with Microsoft Dynamics CRM Online but it can also be used with Microsoft Office applications, Dynamics or any…Read more

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Solving the Dashboard Dilemma – Choosing the Right BI Tools for your Job 

2 min read

There’s a funny thing about business intelligence: people are baffled by the technologies involved in building insights but the most challenging things about the discipline have little to do with technology. I’ll grant that using PIVOT and GROUPING SET queries is not trivial but any developer can figure those out in an afternoon. Where I…Read more

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Announcing the Microsoft Dynamics CRM Dev Toolkit 

2 min read

The Microsoft Dynamics CRM team is proud to announce the availability of The Microsoft Dynamics CRM Developer Toolkit. This Visual Studio 2008 plug-in radically expands on the Visual Studio tools introduced in the Microsoft Dynamics CRM 4.0 SDK. The toolkit enables developers and system customizers to take advantage of the tools and knowledge that they…Read more

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Part 2: IE 8 Developer Tools and CRM 4 – Client Side Debugging 

5 min read

Guest blogger and CRM MVP Ross Lotharius provides Part 2 of his observations about the newly released IE 8 . Ross Lotharius is an Associate Partner and Director of Software Development for the CRM Practice of Ascentium. In my last blog post, I reviewed the Developer Tools available in IE 8 and focused on the…Read more

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Lead Assignment, Territory Management and follow-up 

1 min read

The Microsoft CRM workflow functionality provides very flexible tools to model automated process.  A prime example of automated process is assigning a Lead to a particular Sales Representative based on certain criteria.  In this post I will provide an overview that demonstrates how to assign the lead, set the Territory, notify the sales rep of…Read more

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New Authentication Tools to Help Vendors Target CRM Online SDK 

6 min read

Power users and vendors are always excited about SDKs to their favorite applications. The ability to build solutions on top of powerful interfaces can go a long way towards extending the capabilities of a product. CRM’s SDK is proof of that; but when it is applied in a CRM Online situation, the challenges inherent to…Read more

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