Product: Dynamics 365 Customer Insights
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Transition to real-time marketing and transform your Customer Experience
Adapting to evolving customer expectations: staying ahead in the new marketing landscape Customer experience has significantly transformed in recent years, moving away from linear buying journeys and one-size-fits-all approaches. Nowadays, customers expect digitally enabled, hyper-personalized experiences. To stay competitive, organizations must embrace a customer-first approach, bridging departmental gaps to deliver cohesive experiences. By harnessing the -
Introducing the New Dynamics 365 Community – A Catalyst for Collaboration and InnovationÂ
Microsoft is delighted to announce that the new Dynamics 365 Community is now live, marking a significant milestone in our journey of empowering users, fostering collaboration, and driving innovation. -
Extend and optimize your customer outreach with custom channels
In this fast-paced world, customers expect to be able to interact with brands in ways that extend beyond traditional channels. Brands are constantly competing for the attention of customers who are deluged with messages daily. -
Level up customer journeys with advanced orchestration features in Dynamics 365 Marketing
Marketers design customer journeys to provide the right message at the right time for customers to take the next step. However, with customers playing an active role in shaping their own experiences in how they engage with the brand, marketers are faced with the challenge of designing increasingly complex journeys. -
Engage customers using highly personalized content—easily, efficiently, and at scale
Your customers’ email inboxes are like a firehose that never stops. How do you make sure they’ll notice your communications in the flood? With personalized content tailored just for them. Generic, boilerplate emails make customers feel like they’re just another number. Personalized experiences make your customers feel heard and understood. -
Engage your customers faster with AI-powered marketing email content
Marketers are often asked to do more with less—and do it yesterday. Every day, they need to quickly create compelling, unique email content that grabs the customer's attention in a sea of competing messages. Designing marketing email content can be incredibly challenging—and often the toughest part is getting started. -
Personalize your customer lifetime value predictions with customer profile attributes
When you’re crafting marketing and sales strategies, personalizing your marketing campaigns, journeys, and content to your customer segments is an important way to drive engagement and purchases. One method for segmenting your customers is by their potential value. Artificial intelligence (AI) can help predict the potential lifetime value of your customers to create segments of high- and low-value customers. -
Honor customer consent preferences with unified profiles in Dynamics 365 Customer Insights
Data protection and privacy regulations such as the General Data Protection Regulation (GDPR) in the European Union and the California Consumer Privacy Act (CCPA) in the United States give individuals the right to govern how an organization uses their personal data. -
Enrich your B2B accounts with email and meeting data for better engagement
Knowing how your sales organization engages with your B2B customers can help you spot changes in communication patterns and understand the state of your accounts and how your organization interacts with them. -
Enrich customer insights with affinity levels and share of voice
Enriched profiles in Microsoft Dynamics 365 Customer Insights help you understand your customers’ brand and interest affinities so that you can provide the hyper-personalized experiences across touchpoints that today’s customers seek. -
Why focus on subscription churn?
In subscription-based services, repeatable income is core to preserving business continuity and growing your revenue base to build the best service possible. Retaining customers is key to your success. On average, Recurly Research has identified 5.6% of customers churn from subscription businesses. You can retain many of these customers when you apply your retention strategies.