Product: Dynamics 365 Field Service
Dynamics 365 Field Service
Discover expert insights and practical tips on optimizing field service operations. Learn about new AI and IoT features, best practices for improving technician efficiency, and success stories from businesses using Dynamics 365 Field Service.
Inspection builder preview: digital transformation made easy with AI
In today’s digital era, many organizations still rely on paper for inspections, leading to inefficiencies and extra effort to digitize data. Dynamics 365 Field Service’s new inspection builder, powered by Copilot, addresses these challenges by seamlessly converting paper forms into digital templates, streamlining the process and enhancing data management.
Use agreements in Field Service to automatically generate recurring work orders
Agreements in Dynamics 365 Field Service help streamline recurring operations consistently. You define the terms and conditions of your service contracts, such as frequency, duration, resources, products, and services involved–automate recurring work orders in Field Service. Through agreements, you can automate work order and booking generation, eliminating the need for manual creation and reducing administrative overhead.
Transform dispatching in Dynamics 365 Field Service with Scheduling Operations Agent
When optimizing the schedule, the agent considers existing bookings as well as additional unfulfilled requirements. You can influence the schedule generated by the agent by crafting requirement views according to business objectives.
Spatial annotations for frontline technicians with Dynamics 365 Field Service & Microsoft Teams
Using spatial annotations is as straightforward as joining a Teams meeting or making a call. With the front-facing camera, users share their view with remote participants for real-time collaboration while in the flow of work.
Mobile Offline Data with Application Insights
This feature uses Application Insights to provide detailed analytics and reporting capabilities. Within Application Insights, you can create queries to drill down to data most relevant for your organization. Based on those queries, create dashboards with visualizations tailored to your specific needs.
Announcing the General Availability of the New UX in Field Service Mobile
The new User Experience in Dynamics 365 Field Service Mobile application is now in general availability. With key enhancements and changes added, we can’t wait to share it with our customers today.
Enable Spatial annotations for your frontline technicians using Dynamics 365 Field Service & Teams
Access the new remote assistance capabilities in your mobile Teams app automatically upon release at no additional cost.
Your Board, Your Way – Optimize schedule board navigation patterns in Universal Resource Scheduling
The schedule board now utilizes the computer’s local cache to remember user settings, including the last accessed tab, map panel state, view type and mode, board start date, and column width, allowing users to resume their work seamlessly without reconfiguring each time they return to the board.
Improve Mobile Offline performance with Offline Table Column Selection
Choosing columns for Dynamics 365 Field Service Mobile offline mode enhances Offline sync performance and user experience.
Dynamics 365 Field Service announces the new Crew Allocation Tool, which enables the “Morning Shuffle”
Being able to efficiently and effectively manage your resources is key to Dynamics 365 Field Service. Today, we introduce a new Crew Allocation Tool to streamline the process of making single-day membership changes to all your crews.
