Customer service managers are constantly searching for more efficient ways to streamline management of incoming service requests, and the backbone of any customer service center operation is routing and assigning cases efficiently. Connecting customers to the agent most qualified to resolve their issue is a foundational element of improving customer satisfaction. Organizations typically use queue-based Read more
Later this year, Microsoft will launch a new Publisher program to modernize our Dynamics 365 Business Central ISV approach to support a cloud-first strategy. This new approach will ensure all future customers can choose Dynamics 365 Business Central online, while also finding the right apps on Microsoft AppSource to meet their unique requirements. This change Read more
In Dynamics 365 2020 release wave 2, the hash function for the dimension framework in Dynamics 365 Finance has changed. This change may cause breaks in your production and test code in some scenarios. This blog post explains how to inspect your code for impacted patterns and provides guidance about how to validate this functionality Read more