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IT Professionals

Tips and guides

Dynamics 365 Customer Service
Published May 17, 2021

4 min read
Increase customer satisfaction and agent productivity with unified routing
Customer service managers are constantly searching for more efficient ways to streamline management of incoming service requests, and the backbone of any customer service center operation is routing and assigning cases efficiently. Connecting customers to the agent most qualified to resolve their issue is a foundational element of improving customer satisfaction. Organizations typically use queue-based
IT Professionals

News and product updates

Dynamics 365 Business Central
Published April 28, 2021

2 min read
New Microsoft Dynamics 365 Business Central Publisher program coming in 2021
Later this year, Microsoft will launch a new Publisher program to modernize our Dynamics 365 Business Central ISV approach to support a cloud-first strategy. This new approach will ensure all future customers can choose Dynamics 365 Business Central online, while also finding the right apps on Microsoft AppSource to meet their unique requirements. This change
IT Professionals

News and product updates

Dynamics 365 Finance
Published August 3, 2020

5 min read
Verify hash function changes after update to Dynamics 365 Finance 2020 release wave 2
In Dynamics 365 2020 release wave 2, the hash function for the dimension framework in Dynamics 365 Finance has changed. This change may cause breaks in your production and test code in some scenarios. This blog post explains how to inspect your code for impacted patterns and provides guidance about how to validate this functionality

Ms Author: author-4720

Increase customer satisfaction and agent productivity with unified routing

New Microsoft Dynamics 365 Business Central Publisher program coming in 2021

Verify hash function changes after update to Dynamics 365 Finance 2020 release wave 2

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