Microsoft Dynamics 365 Blog

Webinar series: stay connected and engaged with customers 

4 min read

Social distancing has forced us all to rethink the way we engage with customers. At every customer touchpoint—from marketing to sales, service and support to finance and distribution channels—companies should use the opportunity to reinvigorate relationships by delivering personal and empathetic communications. COVID-19 has put pressure on companies to start taking advantage of technology to Read more

0 Comments

Dynamics 365 Project Operations preview is now available 

3 min read

The COVID-19 global pandemic has resulted in increased pressure on project-based services organizations to rapidly change the way they operate. Now more than ever, operating with the speed needed to deliver successful project-based services requires that everyone involved—from leaders to team members and contractors—can predict, adapt, and rapidly respond to change, all while practicing social Read more

13 Comments

Retail perspectives, pt. 1: chart a course to restart and grow 

6 min read

The COVID-19 crisis has impacted all aspects of our lives, shifting the way we live, interact, do business, and more. Retail merchants worldwide are dealing with emerging sales scenarios to address contactless selling, rising operational challenges, and plunging demand exasperated by increased fraud. In this three-part blog series and a virtual fireside chat debuting on Read more

2 Comments

Create a resilient organization for now and the future 

5 min read

While COVID-19 rapidly changes the way we live and work, organizations all over the world are facing daunting challenges. Businesses are undergoing significant internal changes to accommodate newly remote workforces while reacting to seismic shifts in customer needs and behaviors. As the Microsoft Business Applications team adapts to the crisis, we want to share some Read more

0 Comments

2020 release wave 2 timeline for Dynamics 365 and Power Platform 

2 min read

Key dates for the upcoming release wave Business conditions are in constant flux. To help you rapidly adjust to change and drive strong business outcomes, we deliver new capabilities in two six-month release waves. Each release wave comprises hundreds of new and updated capabilities for products across Microsoft Dynamics 365 and Microsoft Power Platform. Stay Read more

3 Comments

Key learnings from emergency communications 

6 min read

One very unsettling aspect of the COVID-19 pandemic is how it has exposed weaknesses in the communications plans that are meant to helpful. But in this moment, a communications cacophony rules. Medical and governmental authorities have messages they need to get to everyone. Businesses have a set of specific messages for employees and another set Read more

0 Comments

Microsoft Cloud for Healthcare brings the best from organizations around the world 

3 min read

For years, Microsoft has partnered with many healthcare organizations to envision and deliver on their digital future. These past few months brought on an unprecedented urgency, as healthcare organizations pivoted to manage the unexpected. We have learned together, how to rapidly adapt and innovate in healthcare, in response to crisis, and continuously improve operations and Read more

3 Comments

Dynamics 365 training: Good for workers and great for business 

3 min read

As a business owner, you think strategically. You invested in Microsoft Dynamics 365 because you wanted to connect data and business intelligence across your teams and to use artificial intelligence for insights that can help you drive business decisions. But consider, do your employees have the skills they need to take advantage of the powerful Read more

0 Comments

Watch on-demand sessions from Microsoft Business Applications Summit 2020 

3 min read

A big thank you to everyone who joined us live at the all-digital Microsoft Business Applications Summit. If the event was held in-person, we would’ve needed a larger convention center! The live event is over, but the opportunities to learn and connect have just started. We invite you to watch sessions from the day on-demand, Read more

0 Comments

MBAS 2020: Moving forward, together 

4 min read

Today, we’re hosting the first-ever fully digital Microsoft Business Applications Summit. Just six weeks ago, the community expected we would be together this week in Dallas, Texas. Now, of course, we are looking forward to connecting with you virtually. In these past weeks, every business has shifted focus to adjusting to new and unexpected challenges, and doing so at lightning speed. Our team has mobilized efforts to help organizations stay connected to Read more

0 Comments