Ms author: author-6095
Use a performance dashboard to optimize seller activities
When sellers follow a predefined set of activities from day to day, they will usually be more productive. These best practices, or sequences, guide sellers. Dynamics 365 Sales Premium recently announced a preview of the reporting capability for sequences.
Plan for updates to the in-store solution in Dynamics 365 Commerce
Every day, retail stores are providing enhanced customer experiences and streamlining operations with the in-store apps from Dynamics 365 Commerce. That technology is getting an update that will improve IT operations and usability.
Improve seller productivity with a sales cadence
In sales, planning is everything. However, many sales reps lack a detailed plan on how to follow up with prospects. Creating a customized plan for various scenarios is the basis for a sales cadence.
Gain visibility into your inventory to improve supply chain resiliency
An accurate view of your inventory is key to many decisions that you make as a company, but it is more and more challenging to get timely, correct data drawn from storage locations, sales channels, and a variety of source data systems.
Engage with customers in Dynamics 365 Customer Service Community Preview
Organizations need to interact with their customers to solicit feedback on products and services. Dynamics 365 Customer Service has launched two capabilities in preview to help organizations engage with customers and build vibrant communities.
Use diagnostics to optimize unified routing for your call center 
Customer service organizations enjoy an optimized, efficient workload when unified routing is running smoothly; however, if something goes wrong, you’ll want the streamlined problem-solving capability introduced in Dynamics 365 Customer Service.
Unlock hidden insights in your Finance and Operations data with data lake integration
You chose Dynamics 365 for your enterprise to improve visibility and to transform your business with insights. Is it a challenge to provide timely insights? Does it take too much effort to build and maintain complex data pipelines?
Use intelligence to transform routing of service delivery requests
Any call center that uses unified routing is going to notice gains in efficiency. Dynamics 365 Customer Service uses skill matching and priority to help make assignments. Now, bring intelligence to the challenge of efficient routing.
Optimize your supply chain with priority-based planning
In supply chain management, when you have an urgent demand, you want it to be prioritized across your planning system. You can now enable such a broad, yet flexible factor as prioritization in Dynamics 365 Supply Chain Management.
Break down data silos with an integrated manufacturing solution
Manufacturers often have manufacturing execution systems (MES), but it can be a challenge to reconcile such systems with enterprise resource planning (ERP) systems.