Dynamics 365 Sales helps teams succeed by enabling them to build segments for use in assignment rules to ensure leads and opportunities are routed to the right sellers. Read more
Dynamics 365 is merging all human resources capabilities and enhancements onto the same infrastructure. Here are some frequently asked questions and answers to help with the transition. Read more
For our customers using the client for Finance and Operations apps, we’re retiring the WS-Federation authentication protocol and replacing it with industry standard OpenIdConnect OAuth security protocol. Read more
Download Field Service mobile app in a day training to learn how to set up, use, and configure the Dynamics 365 Field Service mobile app. Read more
Using dynamic field matching for routing sales leads helps reduce the effort of having to write and maintain multiple static rules. Read more
The Dynamics 365 media and entertainment accelerator empowers partners and developers serving the media industry to adopt cloud workflows to address migration challenges. Read more
The August release of Dynamics 365 education accelerator includes updated data model and sample apps that can help partner ISVs continue to build and deliver solutions for schools and universities. Read more
The assignment rule capability available in Dynamics 365 Sales automates the distribution of incoming leads, or records, to sellers and teams, ensuring that leads and opportunities are consistently assigned based on repeatable rules. Read more
Support for custom fiscal periods improves the accuracy of forecast comparisons so that sales teams have better visibility into their revenue targets and sales progress. Read more
The enhanced deal manager workspace allows sellers to get a full view of their pipeline, quickly gather context and take action, collaborate with their colleagues, and work the way they want to work. Read more
The new unified routing capabilities in Dynamics 365 Customer Service allows organizations to implement incremental improvements without having to completely overhaul routing and assignment procedures all at once. Read more
To help simplify the Dynamics 365 Fraud Protection integration process, we have added a guided experience. We have included out-of-the-box snippets and step-by-step instructions that can be started from within the product. The guided processes are interactive and provide step-by-step integration instructions, including information about why something is required. Read more