Microsoft Dynamics 365 Blog

Improve worker efficiency with automatic detour lookups in the Warehouse Management mobile app​ 

2 min read

Detours in the Warehouse Management mobile app in Dynamics 365 Supply Chain Management allow a worker to temporarily jump into another flow and come back to exactly where they were to continue the interrupted process. We have enhanced the detour feature to enable the system to fetch data related to the current task automatically, and Read more

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Collaborative customer support helps agents resolve issues faster 

2 min read

With most customer support agents now working remotely, the days of getting help from a peer in the next cubicle are over. Working in isolation, agents are frustrated, issues take longer to resolve, and customers aren’t happy. But while agents are isolated, resolving a customer issue often requires input from multiple departments across the company. Read more

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Discover new ways to analyze your Customer Service data 

4 min read

To run a digital contact center effectively, supervisors need up-to-the-minute insights on all the activity between agents and customers. With new enhancements to Microsoft Dynamics 365 Customer Service, it’s easier than ever to find and customize the historical analytics you need to identify key areas for improvement. Read more

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Improve packing efficiency with the Warehouse Management mobile app 

1 min read

Traditionally, warehouse workers pack items for shipment at a specific packing station, using a process that’s optimized to ship small and medium-sized parcels. To improve packing efficiency when working in larger areas and with larger items, the Warehouse Management mobile app in Microsoft Dynamics 365 Supply Chain Management now provides a mobile packing experience that Read more

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Customer Service voice support channel launches in the UK 

1 min read

Since the November 2021 launch in select geographic regions of the native voice channel in Microsoft Dynamics 365 Customer Service, we have been expanding worldwide to satisfy growing customer demand. We are proud to announce that we now support local country regions as well. As of October 2022, the voice support channel is live in Read more

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Streamline your make-to-order supply chain 

3 min read

New make-to-order (MTO) automation capabilities available with the October 2022 release of Dynamics 365 Supply Chain Management streamline order-taking and related downstream processes. Supply chain planners can benefit from improved capable-to-promise (CTP) accuracy with plan-specific delay tolerance, keep supply available for last-minute orders, and automatically populate external order information during intercompany trade. Read more

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Assess supply chain risk more easily in new workspace 

2 min read

Understanding risk enables businesses to take proactive actions to balance cost and resilience as they optimize their supply chains. The new supply risk assessment workspace in Microsoft Dynamics 365 Supply Chain Management helps supply managers understand the risk of encountering sourcing shortages and delays. Read more

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