Marketers design customer journeys to provide the right message at the right time for customers to take the next step. However, with customers playing an active role in shaping their own experiences in how they engage with the brand, marketers are faced with the challenge of designing increasingly complex journeys.
Telemetry is a crucial tool in monitoring the performance of a system to generate actionable insights that can improve productivity and optimize users’ experience.
The year-end close process is a cumbersome, multi-step task that ensures an organization can provide accurate annual reports and financial statements for its stakeholders. It’s critical to get it right, but the process can be intimidating and overwhelming.
Your customers’ email inboxes are like a firehose that never stops. How do you make sure they’ll notice your communications in the flood? With personalized content tailored just for them. Generic, boilerplate emails make customers feel like they’re just another number. Personalized experiences make your customers feel heard and understood.
Educational institutions are looking for modern data solutions that improve their ability to accurately assess and quickly respond to students’ and educators’ needs. We designed the Microsoft Dynamics 365 education accelerator to help partners expedite the development of these solutions.
An email signature concludes an email with style, professionalism, and branding. Customer service agents need to use their signature when emailing customers. Each agent has a distinctive style, however, and enforcing a standard pattern can be a challenge.
Templates are a fast and easy way to send consistent, professional, preformatted email messages. They’re a time-saving feature that agents love—except when they forget the name of a template or have so many that quickly finding the right one becomes a challenge.
Microsoft Dynamics 365 Customer Service now offers voicemail as part of its omnichannel engagement capabilities. Currently in preview, voicemail can be a valuable component of your call queue management, as an overflow option on a voice queue or when a direct call to an agent goes unanswered.
For many years, companies have based their supply chain strategy on lowering costs and increasing efficiency. Often this resulted in relying on one supplier for important subcomponents, sometimes based offshore where labor is cheaper. During the pandemic, the world discovered that “lower costs and increase efficiency” is not a resilient strategy.
Microsoft Dynamics 365 Supply Chain Management now streamlines warehouse configuration, reducing the time it takes to set up, validate, maintain, and troubleshoot your warehouse management processes.
Marketers are often asked to do more with less—and do it yesterday. Every day, they need to quickly create compelling, unique email content that grabs the customer’s attention in a sea of competing messages. Designing marketing email content can be incredibly challenging—and often the toughest part is getting started.
As a contact center manager, you need to ensure that customers are routed to the right agent while balancing factors like customer satisfaction, tiered SLA commitments, and agent satisfaction and utilization. Automated work assignment in Microsoft Dynamics 365 Customer Service can help.