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The Dynamics 365 Business Central Universal Code initiative is live
Last April I shared that Microsoft is working on an initiative that encourages partners to invest in a cloud-first strategy. Today, we are excited to announce that the Business Central Universal Code initiative went into effect with the launch of Dynamics 365 Business Central 2022 release wave 2.
New sales sequences experience improves seller productivity
The Microsoft Dynamics 365 sales accelerator helps sellers sell smartly by building a strong and prioritized pipeline, offering context, and suggesting next actions through sales sequences that expedite the sales process.
Automated IoT sensors keep equipment running safely and effectively
Sensor Data Intelligence, a new feature of Microsoft Dynamics 365 Supply Chain Management, helps you drive business processes based on automated IoT (Internet of Things) signals from machines and equipment on the production floor.
Email address validation improves seller conversion rates
Sellers rely on email to reach out to contacts when working on deals. The new email address validation feature in Microsoft Dynamics 365 Sales flags email addresses in your customer relationship management (CRM) system that are in the wrong format or have an expired or fictitious domain.
Queue overflow management keeps customers happy during peak demand
As the world started unwinding from the pandemic, Sarah joined thousands of travelers in booking flights for a long-planned vacation. Realizing she forgot to add her food preferences, she immediately opened a chat on the airline portal.
Skill-based routing and one-stop user management help you keep up with customer service demands
Skill-based routing automatically assigns the agents with the right skills to work on customer support requests. With skill-based routing in Microsoft Dynamics 365 Customer Service, your call center can reduce the number of queues it operates, improve agents’ productivity, and increase customers’ satisfaction.
Automate your Accounts Payable process with invoice capture
Accounts Payable teams around the globe spend hours processing invoices that come from different channels—fax, mail, email, handwritten, and electronic data interchange (EDI). The sheer volume of invoices is a difficult burden to overcome—and the number grows exponentially with the number of office locations.
New localized product information improves productivity and order accuracy
We are excited to announce that Microsoft Dynamics 365 Supply Chain Management can now display product names and descriptions in your users’ preferred languages.
Duplicate lead detection increases sellers’ productivity
To be effective, your sales team has to trust that the leads they’re getting are of good quality and that someone else isn’t working on them. If your sellers are calling leads that are assigned to another salesperson—or that aren’t real—they’re wasting time.
Use Demand Driven Material Requirements Planning to increase service and decrease lead time
For better or worse, customers have come to expect short lead times. Responding to those expectations has become more complex from a supply chain perspective: product availability has become less predictable, which lowers forecast accuracy; parts have long lead times; and there’s pressure to maintain leaner inventories to reduce holding costs.