Microsoft boosts Viva Sales with new GPT seller experience
We’re announcing the preview of a new generative AI-powered experience in Microsoft Viva Sales that helps sellers communicate more effectively with prospects and customers. Read more
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2023 release wave 1 plans for Microsoft Dynamics 365 and Power Platform now available
On January 25, 2023, we published the 2023 release wave 1 plans for Microsoft Dynamics 365 and Microsoft Power Platform, a compilation of new capabilities planned to be released between April 2023 and September 2023. This first release wave of the year offers hundreds of new features and enhancements, demonstrating our continued investment to power Read more
5 customer service trends to watch in 2023
By 2026, 60 percent of large enterprises will use total experience to transform their business models to achieve world-class customer and employee advocacy levels. This growing acknowledgement is a positive indicator that service is finally recognized as a core business value driver as support teams became pivotal in retaining customer loyalty and winning new customers Read more
Holographic Microsoft Teams features empower hybrid collaboration in the industrial metaverse
Microsoft HoloLens 2 customers are using mixed reality to expedite the ways they ensure process compliance, improve efficiency, and learn on the job with step-by-step holographic instructions in Microsoft Dynamics 365 Guides. Read more
Microsoft and Futurum research: Discover insights to create experiences that customers love
In partnership with Futurum, we surveyed 1,000 global business leaders, technologists, marketers, and data and customer experience professionals, and identified the challenges and opportunities that best-in-class data practices afford customer experience (CX) leaders today. The findings revealed what we had surmised going in—that companies are evolving their customer relationship management (CRM) technologies to meet changing Read more
Microsoft is named a Leader in 2022 Gartner® Magic Quadrant™ for Field Service Management
It is with great pride that Microsoft shares its position as a Leader within the Gartner 2022 Magic Quadrant for Field Service Management for the third consecutive year. Read more
Essential ways Dynamics 365 and Power Platform help you do more with less
As companies across industries navigate a period of uncertainty, every investment in people and technology must be strategic and decisive to help people do more with less—less time, less cost, and less complexity. Read more
5 steps for transforming customer experience with Dynamics 365 Marketing and Customer Insights updates
Hyper-personalized, self-driven, seamless interaction across any channel at any time is no longer a nice-to-have but a must-have as customers want to engage on their own terms and expect businesses to deliver even better experiences. Read more
2022 release wave 2 in action: Bringing innovation into focus across Dynamics 365 and Power Platform
In October, we launched the 2022 release wave 2—hundreds of new innovations across Microsoft Dynamics 365 and Microsoft Power Platform, releasing between October 2022 and March 2023. Read more
Bring agility, connectivity, and sustainability to the forefront—at Supply Chain Reimagined
Start reimagining your supply chain for a more agile, resilient future. Register now for Supply Chain Reimagined on Wednesday, November 16, 2022, from 9:00 to 10:15 AM Pacific Time (UTC-8). Read more
Evolve your CRM at Customer Experience Reimagined
Learn about the latest trends shaping CX today—and tomorrow—with Judson Althoff, Executive Vice President & Chief Commercial Officer at Microsoft. Read more
Bringing more intelligence to sales teams with Dynamics 365
By embedding AI directly into Microsoft Dynamics 365 Sales and the newly released Microsoft Viva Sales, we’re making it easier for every seller to apply intelligence directly in their flow of work. Read more