Microsoft Dynamics 365 Blog

Are you interested in attaining the Microsoft Dynamics CRM certification? Do you have specific goals related to learning CRM? Are you ready to explore your learning options? If so, then the CRM Global Training team has just the products to help you attain your learning goals. 

The purpose of this initial post is to provide a brief introduction to the members of the CRM Global Training team and provide an initial glimpse into the work that we do.

The mission of the CRM Global Training team is to develop global learning products that enable proficiency for CRM solution deployment.  The goal of our team is to provide a strategy advantage to MS CRM and MBS through the quality, reach, and value of training to enhance product deployment and adoption.  We are part of a larger training team that develops training for AX, GP, NAV and SL. 

Historically, our training has covered a broad number of topics.  Some of the most common topics include:

Application Training

  • Marketing Automation

  • Sales Management

  • Service Management

  • Service Scheduling

Technical Training

  • Installation and Configuration

  • Customization

  • Extending CRM

  • CRM Administration

Our team is responsible for developing training content for instructor led classroom training, online training (e-learning), and we will also be producing distance learning products in the near future.  Our team also develops CRM certification exams.

In the coming weeks, we plan to utilize this blog to provide more information about the types of learning products we develop and tips for preparing for certification exams.  For now I will provide quick links to information regarding the available CRM learning products.  If you represent a registered partner and are having difficulty accessing Partner source, please contact

For your convenience, I have provided links to both partner source and customer source.

Partner Source Links

Instructor Led Training (ILT)  – select Microsoft Dynamics CRM from drop down product list


CRM Exam Prep Guides

Customer Source Links

Instructor Led Training (ILT)  – select Microsoft Dynamics CRM from drop down product list




CRM Exam Prep Guides

In order to create highly valued training we are reliant on the feedback of partners and customers to continually improve the value of our training offerings.  Throughout our development process we engage partners to review and at times develop our learning products.  If you have had the opportunity to utilize any of our training products or if you are passionate about training, we would love to hear from you. 

Feel free to contact me or any of the members of my team, if you have questions about CRM training or certification exams.  You may contact my team at the following alias: We look forward to hearing from you and plan to continually use this blog to communicate with you.  Members of my team include:

Susan Cooke
Tony Frink
Lisa Higginbotham
Debbie Larson
Todd Merrell

Also please let us know if there are topics that are especially important to you.  We will use this blog as a forum to discuss those issues.

Todd Merrell

We're always looking for feedback and would like to hear from you. Please head to the Dynamics 365 Community to start a discussion, ask questions, and tell us what you think!