The CRM Community and Content Strategy (CCS) team has recently added to the 80+ articles available for Microsoft Dynamics CRM customers on microsoft.com.
Coolest new content: Videos
To help customers learn the way they want to learn, we now have videos that provide step-by-step walk-throughs of tasks that users have asked us for help with.
Videos:
Print a customer-ready sales document
Combine Microsoft Dynamics CRM data with PivotTables for effective sales forecasting
Articles:
In addition to videos, these new articles continue to address customers’ needs.
Just in time for the holidays:
Let your business take a day off
Keep your service calendar healthy when an employee isn’t
Helping customers meet their goals:
Fine-tune your marketing lists with Advanced Find
4 ways to put campaign responses to work for you
Campaigns from start to finish
Overall productivity:
Take advantage of e-mail communication methods in Microsoft CRM
Save clicks with a personalized workplace
Top 10 keyboard shortcuts for Microsoft Dynamics CRM
Maintaining the system:
Establishing relationships between customer records that don’t relate
How to switch your Reporting Services server