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Microsoft Dynamics 365

Regarding fix availability for the issue described in Microsoft Knowledge Base Article 913270: Error message when you use the Microsoft Dynamics CRM client for Microsoft Office Outlook: “Microsoft Office Outlook has encountered a problem and needs to close. We are sorry for the inconvenience”


  • Packages for the RTM client were released to Customer Service and Support Monday 1/22 @ 10:30 AM.
  • Packages for the SPE (Service Provider Edition) client were released to Customer Service and Support Thursday 1/25 @ 7:30 AM.
  • Packages for the V3i (Chinese and Japanese) client were released to Customer Service and Support Friday 1/26 @ 2:30 AM.
  • English packages for the Microsoft Dynamics CRM clients for Outlook Compatibility Update (“V3c”) client were released to Customer Service and Support Tuesday 1/30 @ 10:00 AM.
  • French, German, Russian, and Dutch packages for the Microsoft Dynamics CRM clients for Outlook Compatibility Update (“V3c”) client were released to Customer Service and Support Tuesday 1/31 @ 8:00 AM.

We’re expediting release of patches for the remaining Microsoft Dynamics CRM clients for Outlook Compatibility Update (“V3c”) languages.  They will be released shortly in the order of the Release-To-Manufacture language releases:


  • Tier 2: Spanish, Danish, Brazilian, Italian
  • Tier 3: Polish, Swedish, Hungarian, Czech, Turkish, Norwegian
  • Tier 4: Greek, Finnish, Portuguese

Regarding the v3c patches: When Customer Service and Support provides you with patches for the Microsoft Dynamics CRM clients for Outlook Compatibility Update (“V3c”) you’ll receive a self-extractor: <extractor #>_ENU_i386_zip.exe.  Run the self-extractor, you’ll see four patches + a readme (hotfix.txt):


  • 01/21/2007 04:12 AM 3,221,912 CRM3.0-KB931270-Client-ENU.exe (for servicing RTM client)
  • 01/21/2007 04:13 AM 3,528,088 CRM3.0-KB931270-Server-ENU.exe (for servicing RTM server)
  • 01/29/2007 05:25 PM 399,360 CRM3.0c-KB931270-DesktopClient-ENU.msp (for servicing v3c Desktop client)
  • 01/29/2007 05:25 PM 399,360 CRM3.0c-KB931270-LaptopClient-ENU.msp (for servicing v3c Laptop client)
  • 01/30/2007 03:28 AM 2,241 hotfix.txt

The MSP install is silent.  It will show a screen momentarily before finishing the install, which happens very quickly.  This is by design.  If you look in the Add/Remove Programs (Start >> Run >> Appwiz.cpl), you will then see that the fix is installed.

Future client packages released to Customer Service and Support will be a “one-click” install, you will not be required to select from a list of client packages.  The Microsoft CRM hotfix installer will handle installing the correct patch based on the Microsoft Windows client version and Microsoft CRM client version you’re running.  We released the 913270 patches via a simpler self-extractor to expedite delivery of this critical fix.

Hotfixes available via Customer Service and Support now will be publicly available from the Microsoft Download Center via upcoming CRM v3 Update Roll-up releases.

Thank you,

Greg Nichols

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