ASP.NET 2.0.50727.0 Warning Event ID: 1309 due to Request time out

Have you ever had users complain about the CRM web application timing out on large operations? If so, you may want to check the ASP.Net timeout setting.

The reason for the warning is that the execution time required by CRM connecting with your remote SQL Server is exceeding the currently set ASP.NET request execution timeout value. By default, this value is initially set to 300 seconds. This may occur for example, when working with Large Marketing Lists of 150,000+ members.

The event log entry may look something like the following…

Event code: 3001

Event message: The request has been aborted.

Event time: 11/19/2008 3:37:51 PM

Event time (UTC): 11/19/2008 11:37:51 PM

Event ID: 13998b6749624519856e0b4f83cf6f8b

Event sequence: 302758

Event occurrence: 1

Event detail code: 0

Application information:

Application domain: /LM/W3SVC/1/ROOT-1-128716032401801167

Trust level: Full

Application Virtual Path: /

Application Path: c:\inetpub\wwwroot\

Machine name: ContosoCRMweb

Process information:

Process ID: 3656

Process name: w3wp.exe

Account name: NT AUTHORITY\NETWORK SERVICE

Exception information:

Exception type: HttpException

Exception message: Request timed out.

How to Modify the ASP.NET request execution timeout setting for Windows Server 2003

1. On the computer where Microsoft Dynamics CRM Server application is installed, start Internet Information Services (IIS) Manager.

2. Expand Web Sites, right click the Microsoft Dynamics CRM Web site, and then click Properties.

3. On the Microsoft Dynamics CRM Web site properties page, click ASP.NET, and then click Edit Configuration.

4. Click the Application tab, and then in the Request execution timeout box increase the number of seconds.

5. Click OK two times and close IIS Manager.