When MSDN rolled out the all new forums more than three years ago, I adopted the then beta forum for the Microsoft Dynamics CRM team. The three sub-forums are:
- CRM (for general questions)
- CRM Deployment (for those rolling out and maintain the CRM database and toolset)
- CRM Development (for those customizing their company’s implementation)
Through the years the MSDN team has been adding functionality including a nice dashboard for me to monitor statistics like:
- Answer Rate
- Number of Posts
- Top 10 Answerers
- Most popular threads
Managing a forum is a time-consuming job. With the assistance of the CRM MVPs, we are answering a lot of what-if’s and customized solution questions. The hardest questions to answer are the ones with too little information and usually we’ll ping back for specific information needed to answer the question. But a surprising number of questioners never come back to their post. With over a thousand questions asked a month, you will want to be very clear in your post to increase your odds of getting a good answer.
If you haven’t been to the Dynamics Forums, give it a try and let us know what you think.