Microsoft Dynamics 365 Blog

Today’s guest blogger is CRM MVP Joel Lindstrom and is taken from his CustomerEffective blog post. Thanks for your insights Joel.


Today, Microsoft officially released Internet Explorer 8.  There are many reasons to like IE8, including improved standards compliance, better performance, accelerators, and improved security; however, there are three things that CRM users should especially like about IE 8.

1.  It is fully tested and supported.  IE8 has undergone a rigorous 12 month beta, and Dynamics CRM was one of the key "test products" for the IE team when working through their validation and tests. The IE team and CRM team worked closely together to insure that Dynamics CRM worked with IE8, and IE 8 is now an officially supported browser for Dynamics CRM 4.0.

2.  Built in development tools.  If you are the developer type, you probably used tools like DOMspy or the Internet Explorer Developer Toolbar to identify CRM page elements, like Nav Bar links, to use in creating javascript.  With IE 8, there is no more need for these tools, as the developer tools are built into the browser (under Tools menu–>Developer Tools)

3.  Color coded tabs.  This is a major usability enhancement for Dynamics CRM.  As any user of Dynamics CRM can attest, CRM can open many IE windows.  For example, when you open up an Account, a new window is launched, then if you open an activity associated with the account, another window opens.  Tabbed browsing in IE 7 helped get control of these windows by allowing users to have one IE window open with multiple tabs.  However, one potential problem is that if you also have some other sites open, perhaps researching a potential customer on MSN Money, the CRM windows can get lost among all of your other sites.

Another issue arises if you work with multiple CRM environments.  If you are a CRM configurator, it is not uncommon to be working in both a dev and prod environment.  This was very difficult since if records from multiple environments were open, it was nearly impossible to identify which environments those records belonged to, without checking the URL of the window.

IE 8 solves these problems by grouping tabs from related sites together, and color coding them, so you will never mix up your CRM tabs with your Twitter tabs.

Here is a pretty extreme example of three CRM environments open in one IE 8 window:


Quote from Microsoft:

We’re thrilled to have IE8 in market and released. During the past 12 months we have worked closely with the IE team and Dynamics CRM has been one of the key “test products” for the IE team when working through their validation and tests. During the process we naturally identified issues and resolution to those were vigorously pursued and implemented. At this point we only have 1 known issue and we’re happy to be able to state that IE8 is an officially supporter browser for Dynamics CRM 4.0. We expect the Implementation Guide to be updated in April 2009 to reflect this supported status for IE8.”


Joel Lindstrom

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