Have a feature/suggestion for the engineering team of Microsoft Dynamics CRM? Well, the "official" channel to do so is Microsoft Connect located at https://connect.microsoft.com/dynamics.
If you wonder if people from the engineering team actually reads your suggestions I can tell you with a 100% certainty that we do. <smile> I’m personally involved in our “Customer Suggestion Triage” along with dozens of other people and we look at every single suggestion that we receive. We consider most of the feedback either for the next or subsequent releases and implement as much as we can with every release.
Want to increase your chances to get your suggestion implemented? Help us make it happen!!
- Vote for existing suggestions. I would be lying if I don’t tell you that we tend to pay more attention to suggestions that have better ratings/votes/comments. :o) Instead of logging a new suggestion, and provided that you can identify an existing one that covers your needs, please vote for it! The more people need the feature the better the chances we will make it happen.
- Provide enough “Actionable” information; usually a picture is worth a thousand words so if you can attach a picture or a diagram it definitively helps us understand your idea. Also, try to describe your “scenario”… what is it that you are trying to accomplish that the product doesn’t currently do or could do better?
- If something is “crashing” in your system or you are getting incorrect information/functionality, chances are you are looking at a bug (and we are really sorry about that) and not a feature request (aka suggestion). While we absolutely appreciate your feedback, to better address bugs with current versions of our product (CRM 4.0 or previous) our Support team needs to be involved to properly diagnose your situation and there is no better way to do that than opening a support request instead of logging a suggestion.
- Also if you need additional information/community support our forums are a great place to get free support. There are tons of people monitoring those forums and you will probably get a quick answer to your inquiry. :o)
You speak, we listen!