Microsoft Dynamics 365 Blog

HomePage With the November 2009 Service Update, we are offering even more value in a Microsoft Dynamics CRM Online subscription. Take a look at all the increased business benefits that the Service Update provides:

Get Instant Online Access: Start a free trial of Microsoft Dynamics CRM Online in less than five minutes. Because sample data is loaded automatically with every trial, you can start modeling real-world scenarios immediately—and you can add or remove sample data at any time.

Increase User Adoption: Help reduce the learning curve and speed user adoption with a familiar Outlook interface. Installation and setup for this option is simple, so users can launch Microsoft Dynamics CRM Online for Outlook at sign-up.

Get Started Faster: The new Get Started Panes put context-based tools, tips, and guidance in your users’ hands. Located at the top of each view, these panes contain links to articles, videos, and helpful wizards to walk users through common tasks. Users may choose to hide or show individual panes—and the system will remember their preferences.

Start Working with Your Data: Administrators who manage customer data in other systems can easily import that data into Microsoft Dynamics CRM Online with the Data Import Wizard. Now, the step-by-step wizard allows you to import multiple files, save your import as a template for future use, and create new attributes and entities on the fly.

Track Your Outlook Data: The Microsoft Dynamics CRM Online November 2009 Service Update makes it easy for users to import their Outlook contacts in bulk. The Add Contacts Wizard helps you to quickly identify contacts to import by grouping them by company name, e-mail address, or user-defined categories. Users also have the option to import related e-mail messages and appointments.

Stay Connected: In addition to connecting through a web browser or the Outlook client, users can now access Microsoft Dynamics CRM Online through their mobile phone. Mobile Express is hosted in Microsoft Datacenters and is included with your subscription, at no additional cost.

Gain Valuable Insights: Take advantage of the new Home Page dashboard to start your day with an overview of your daily tasks and the business metrics that are important to you. Choose from more than 30 charts to help you visualize the health of your business. Administrators can also create custom charts for users.

Get More For Less: Gain more value from Microsoft Dynamics CRM Online, with a low subscription price of only $44 (U.S.) per user, per month. Each organization’s subscription includes:

  • 5 GB of storage space

  • 200 custom workflows

  • 200 custom entities

  • Offline capabilities

  • Mobile Express

Additional storage can be purchased in increments of 1 GB for just $9.99 per month per organization.

To learn more about the November 2009 Service Update, please visit our website at


Stephanie Dart

We're always looking for feedback and would like to hear from you. Please head to the Dynamics 365 Community to start a discussion, ask questions, and tell us what you think!