Microsoft Dynamics 365 Blog

The Microsoft Dynamics CRM Sustained Engineering (SE) team released Microsoft Dynamics CRM 4.0 Update Rollup 10 on Thursday, April 8, 2010.

The links below will take you to the necessary information about Update Rollup 10:

General Details about Update Rollup 10

Update Rollup 10 is cumulative. However, the Update Rollup 10 CRM Client and Data Migration Client packages require Update Rollup 7 to be installed. For all other CRM components you do not need to install any previous Update Rollups prior to Update Rollup 10

The Update Rollup 10 download contains updates for the 40 supported Language Packs. Prior to installing the Update Rollup 10 Language pack you must install the original Language pack. If you have Language Packs installed, you should:

  • Download the Update Rollup 10 Language Pack
  • Install the Update Rollup 10 Language Pack
  • De-provision the Language Pack
  • Re-provision the Language Pack

Information about how to avoid reboots when installing the CRM Outlook Client can be found in the Update Rollup 4 blog posting.

The Update Rollup 10 Client can be deployed before the server is upgraded to Update Rollup 10.

Steps to make the Update Rollup 10 Client available via AutoUpdate can be found in the Update Rollup 4 blog posting. The Link and Patch IDs can be found in KB article 979347.

Each update rollup could have fixes that require manual configuration. Please see the “Hotfixes and updates that you have to enable or configure manually” section in KB 979347.

Microsoft Dynamics CRM Client for Microsoft Outlook

Update Rollup 10 includes updates to the CRM client to improve the reliability during synchronization of the offline client. Specific scenario information can be found in KB 979347.

Microsoft Dynamics CRM E-mail Router

The Update Rollup 10 CRM E-mail Router has added support for Exchange Online.

How to get support for Update Rollup 10

To get support please contact Microsoft Product Support. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:;[LN];CNTACTMS

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.


Matt Brown

We're always looking for feedback and would like to hear from you. Please head to the Dynamics 365 Community to start a discussion, ask questions, and tell us what you think!