Microsoft Dynamics 365 Blog

The Microsoft Dynamics CRM Sustained Engineering (SE) team released Microsoft Dynamics CRM 4.0 Update Rollup 11 on Thursday, June 3, 2010. This applies to Microsoft Dynamics CRM 4.0 On-Premise and Service Provider Editions.

The links below will take you to the necessary information about Update Rollup 11.

General Details about Update Rollup 11

Update Rollup 11 is cumulative. However, the Update Rollup 11 CRM Client and Data Migration Client packages require Update Rollup 7 to be installed. For all other CRM components you do not need to install any previous Update Rollups prior to Update Rollup 11

The Update Rollup 11 download contains updates for the 40 supported Language Packs. Prior to installing the Update Rollup 11 Language pack you must install the original Language pack.

If you have Language Packs installed, you should:

1. Download the Update Rollup 11 Language Pack

2. Install the Update Rollup 11 Language Pack

3. De-provision the Language Pack

4. Re-provision the Language Pack

Information about how to avoid reboots when installing the CRM Outlook Client can be found in the Update Rollup 4 blog posting.

The Update Rollup 11 Client can be deployed before the server is upgraded to Update Rollup 11.

Steps to make the Update Rollup 11 Client available via AutoUpdate can be found in the Update Rollup 4 blog posting. The Link and Patch IDs can be found in KB article 981328.

Each update rollup could have fixes that require manual configuration. Please see the “Hotfixes and updates that you have to enable or configure manually” section in KB 981328.

New prerequisites for Update Rollup 11

Update Rollup 11 has two new prerequisites. They are the Visual C++ 2008 SP1 Redistributable (AKA VC9 Redist SP1) and .Net 3.5 SP1. The prerequisites were required to support Report Viewer 2008 SP1 and other engineering improvements made in Update Rollup 11.

If Visual C++ 2008 SP1 is not installed, the Update Rollup 11 installer will download and install it during execution.

If .Net 3.5 SP1 is not installed, the Update Rollup 11 installer will display a message telling the user that the required prerequisites are not installed and exit without making changes.

Information about the Visual C++ 2008 SP1 Redistributable can be found at

Information about .Net 3.5 SP1 can be found at

Outlook 2010 Ribbon Enhancements

Update Rollup 11 includes native support for the Outlook 2010 ribbon. After Update Rollup 11 is installed, the CRM buttons will appear as part of the Outlook 2010 Home tab.

Microsoft Report Viewer 2008 Support

Update Rollup 11 adds support for Report Viewer 2008 SP1. During the installation of Update Rollup 11, the web.config file will be updated with the necessary changes needed for this support. Note: While the installer will take care of the necessary changes on install, there is a deviation from expected behavior if Update Rollup 11 is uninstalled. The web.config file will be reverted to the last installed version removing any custom entries made to that file.

Information on Report Viewer 2008 SP1 can be found at

How to get support for Update Rollup 11

To get support please contact Microsoft Product Support. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:;[LN];CNTACTMS

Note: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.


Matt Brown

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