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Microsoft Dynamics CRM 4.0 – xRM Application Scalability Study

The CRM Engineering Excellence team is pleased to announce the release of the white paper, Microsoft Dynamics CRM 4.0 – xRM Application Scalability Study, which is available for download from the Microsoft Download Center at:

This paper describes the details and results of a benchmark testing effort around the multi-tenancy and xRM capabilities of Microsoft Dynamics CRM 4.0, the virtualization features of Microsoft Windows Server 2008 R2 Hyper-V, and the enterprise capabilities of Microsoft SQL Server 2008 R2 running on IBM System xSeries hardware with intelligent quad-core Intel Xeon processers and Intel SSDs. Results demonstrate a solution that can scale to support a complex enterprise solution ecosystem with multiple applications and 20,000 concurrent users, achieving discrete atomic response times of less than one second.

The CRM E2 team especially recognizes the efforts of Brian Bakke, Grant Geiszler, Nitasha Chopra (Intel), Peter Scharlock, Matt Valentine, and Mark Matusiefsky (Intel), as well as the broader CRM Product Development team, for contributing to and reviewing this paper to help ensure its completeness and accuracy. If you have any comments about the document or suggestions about how we might improve it, please forward them to the CRM Enterprise Content Feedback alias (entfeed@microsoft.com ).

Note: A companion two-page Marketing piece, Performance and Scalability Test: Microsoft Dynamics CRM xRM applications on IBM servers using next-generation Intel® Xeon® Processors and Intel Solid State Drives, which highlights the results of this effort, is available for download at:


Jim Toland