Microsoft Dynamics CRM 2011, the next version of Microsoft’s customer relationship management software, will be released to beta in September and officially released by the end of this year, Microsoft announced today.
Microsoft is demoing the upcoming product at the annual Worldwide Partner Conference, which began Sunday and runs through Thursday in Washington, D.C. Along with Dynamics CRM comes its cloud-based counterpart, Dynamics CRM Online.
New to Dynamics CRM 2011 will be the Microsoft CRM Marketplace, where businesses can sell and buy CRM solutions, download them and then deploy them across their Dynamics CRM systems. Such solutions can include sets of configurations and document templates that help companies work with their customers, Brad Wilson, general manager for Microsoft Dynamics CRM, told seattlepi.com.
“Customers and partners each want an easy way” to share solutions, he said. “So that’s why we’re building the marketplace.”