Microsoft Dynamics 365 Blog

Following on recent placements for Microsoft Dynamics CRM in the leaders wave of Forrester’s CRM suites for midsized and large organizations, and the leaders quadrant of Gartner’s CRM customer service contact center reports, it is exciting to now announce that the team is keeping this momentum moving as Microsoft Dynamics CRM was just named to the Leaders wave of The Forrester Wave™: CRM Suites Customer Service Solutions, Q3, 2010 (July 2010) and the Leaders quadrant of Gartner’s Magic Quadrant for Sales Force Automation (R. Desisto, July 2010).

Customers across industries are also recognizing and benefiting from implementing Microsoft Dynamics CRM, some of these customers include:

  • IGH Solutions that implemented Microsoft Dynamics CRM to dramatically reduce labor costs and to gain one additional hour of sales productivity per day for each salesperson.
  • Trion that doubled its sales efficiency, improved business insight, lowered costs and gained instant feedback on marketing investments after deploying with Microsoft Dynamics CRM Online.
  • Panduit increased its sales force productivity by 15–20 percent, two months after implementing Microsoft Dynamics CRM.

Congratulations to the Microsoft Dynamics CRM team for their earned recognition as a leader yet again. Full press release we issued today can be found here



*The Magic Quadrant is copyrighted 2010 by Gartner, Inc. and is reused with permission. The Magic Quadrant is a graphical representation of a marketplace at and for a specific time period. It depicts Gartner’s analysis of how certain vendors measure against criteria for that marketplace, as defined by Gartner. Gartner does not endorse any vendor, product or service depicted in the Magic Quadrant, and does not advise technology users to select only those vendors placed in the "Leaders" quadrant. The Magic Quadrant is intended solely as a research tool, and is not meant to be a specific guide to action. Gartner disclaims all warranties, express or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

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