Microsoft Dynamics 365 Blog

Check out the updated Resource Center for Microsoft Dynamics CRM 2011! You can access it from within the product or by clicking Resource Center in the left nav pane. Or, if you aren’t logged in, you can view all the same pages at these URLs:

For CRM Online:

For CRM 2011:

The first thing to notice is that the Resource Center now has the same look and feel as the product. In addition, we’ve made which launch pages you see dependent on your security role in CRM. This is based on feedback from a number of customers and partners.

  • The Highlights launch page shows only articles for Sales, Marketing, and Service users. This page is available for all users without any security restriction in the product.
  • The Administration launch page shows only articles for  IT Pros, Implementers, and Customizers. This page is restricted to only a designated administrator role who has specified privileges which are pre-defined in the out-of-box sitemap. To understand more about such administrator privileges, refer to this SDK topic.

That filtering carries through to the article search as well, so end users won’t find articles intended for administrators.


In order to provide you with fresher content faster, we’ve automated the Most Popular and Recently Added tabs. This means the articles with the most page views and the articles that are newest will be updated more frequently than they were in the past.


If you have any ideas for articles you’d like to see, or comments about the Resource Center, please let me know.


Renee Wesberry

We're always looking for feedback and would like to hear from you. Please head to the Dynamics 365 Community to start a discussion, ask questions, and tell us what you think!