I’m always interested to learn the reasons why customers choose Microsoft Dynamics CRM over Salesforce.com. Most commonly I hear that significant cost reductions along with compelling increases in productivity and user adoption are the key reasons for their choice.
As our customers switch from Salesforce.com, they often share with us the pain points they’ve experienced, things they really didn’t know when they started using Salesforce.com – the hidden costs, the fine print – all of the things they expected the service to deliver, but never got. I think all current and potential Salesforce.com customers should know the facts about what they’re getting – and what they’re not getting – when they invest in a CRM solution. Throughout the month, we’ll be sharing via @MSDynamicsCRM some of the pain points about Salesforce.com that we hear from customers every day that they really don’t want you to know. We call it “Salesforce.com, Revealed.”
To kick off the discussion, let’s start with an obvious point – it’s better for customers to give them the power to choose between running in the public cloud and running in a private cloud environment, and to move across deployment models if their needs change. Microsoft Dynamics CRM offers a single, unified, multi-tenant code base for both public cloud deployments (via Microsoft Dynamics CRM Online) and on-premises deployments. When it comes to Salesforce.com, anyone who wants a private cloud solution – whether due to technical, regulatory or business policy requirements – is simply out of luck. The deployment choice offered by Microsoft Dynamics CRM is just one of the many reasons why Salesforce.com is so worried about Microsoft.
Best regards,
General Manager
Microsoft Dynamics CRM
P.S. If you haven’t already, sign-up for a free 30-day trial of Microsoft Dynamics CRM Online today.