Microsoft Dynamics 365 Blog

Hi everyone! Have you used a Knowledge Base (KB) article to help you answer a question? Check out this list of the KB articles that are most viewed for Microsoft Dynamics NAV:

978857 Incorrect VAT entries are generated when you post a credit memo to apply an invoice that contains unrealized VAT in Microsoft Dynamics NAV

2266182 The planning results are illogical when you run the “Calculate Regenerative Plan” function on a planning worksheet if you use safety stock in Microsoft Dynamics NAV 2009 SP1

979109 Error message when you try to invoice a sales order in Microsoft Dynamics NAV 2009 Service Pack 1: “Currency Code ” does not exist”

2250508 The document number is not incremented on a journal if the first line is an empty line in Microsoft Dynamics NAV

940807 Overview of platform rollup updates that are available for Microsoft Business Solutions – Navision 3.7 through Microsoft Dynamics NAV 2009

By the way, you’ll find it’s easier than ever to locate KB articles for Microsoft Dynamics NAV. You can continue to use PartnerSource and CustomerSource to find KB articles. In addition, you can now search, find, and view Application Hotfixes and Problem/Error/Resolution KB articles using a search engine like Bing. Please note that Platform Hotfixes are only available from CustomerSource and PartnerSource.

Here are a few search tips for you. Use the words “Microsoft Dynamics NAV” in your search to help narrow down articles to only the NAV product and no others. Also, if you want to limit your search to Knowledge Base articles, use the abbreviation “kb” in your search. For example, if I want to find information about inventory adjustment posting dates in Microsoft Dynamics NAV, in Bing I’d search on “Microsoft Dynamics NAV kb inventory adjustment”. When I do that, one of the first things that pops up is KB article #952996 titled “Information about inventory adjustment posting dates in Microsoft Dynamics NAV”. 

Try it and see what you think!

Lynn Mueller

Microsoft Dynamics

Lead Knowledge Engineer

We're always looking for feedback and would like to hear from you. Please head to the Dynamics 365 Community to start a discussion, ask questions, and tell us what you think!