Microsoft Dynamics 365 Blog

We have been getting a lot of questions around licensing for AX 2012 which is great!!  We’re happy to have new licenses going out!  I decided to put a blog article together with all of the tidbits around licensing I am aware of.  So here goes:

The first thing to know is Microsoft is not proactively updating customer licenses to 2012 due to the change in licensing model in 2012.  Customers have to move to
the new model and in doing so, they have two choices.  Either use the Formula based upgrade or the Credit Based Upgrade.  Depending on their
situation one may be better than the other.  This is only for customers who own AX before November 1.  If they’re new, after Nov 1, and they
purchase 2009 and later want to upgrade, they’ll need to use the Credit Based upgrade option.
credit ax 2012


To get customer license on 2012 partners will need to go to the Dynamics Operations team now and request their 2012 license.  To contact the Dynamics Operations team:

You can create an inquiry to the Dynamics Operations team by following this link:

Below are the complete steps on how to create an incident for the Dynamics Operation team:

  1 – Log into PartnerSource.

 2 – Select Support | New Technical Support Request

  3 –  Either click the “Get Help Now” box on the
upper right of the web page or click in Step 3 click “Submit a technical
support incident for Microsoft Dynamics”

   4 – Select the customer who is referenced for
this request | Choose Next

   5-  Select “Licensing, Registration and
Orders” screen shot below:

   6 – Select Operations Support

7 –  The screen shot below will show the different
options you have available to you for questions regarding Licensing,
Registration, and Orders:


To read up on pricing and licensing for 2012 have a look at the link below.  Specifically the Microsoft Dynamics AX 2012 Pricing and Licensing FAQs document and the Microsoft Dynamics AX 2012 Licensing Guide:


Finally a spreadsheet can be downloaded from the link below which helps partners determine the User Types their customers are going to need when purchasing licenses.  It goes down to the menu item level of detail to define what kinds of actions user types can take.


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