The Duplicate detection feature in Microsoft Dynamics CRM makes sure that your business data is accurate and clean by identifying potential duplicate records and letting you decide how you want to resolve these.
We’ve recently published a new video that explains how duplicate detection works and shows how you can define criteria based on which Microsoft Dynamics CRM detects and notifies you of identical records.
The video is available here:
- · Video: Create and run duplicate detection rules (CRM Online users)
- · Video: Create and run duplicate detection rules (CRM On-premises users)
Feel free to send your comments about the video.
Cheers,