Microsoft Dynamics 365 Blog

Thinking about having a defined set of steps that you could use as a script while communicating with your customers? The Dialogs feature in Microsoft Dynamics CRM 2011 helps you do this and much more.

Watch our new video that shows how you can create a dialog that can automate a business process in your organization and can also serve as a guided script that you can refer to when you talk to your customers.

You can watch the new video here:

Keep the feedback coming!


Shubhada Joshi

We're always looking for feedback and would like to hear from you. Please head to the Dynamics 365 Community to start a discussion, ask questions, and tell us what you think!