Microsoft Dynamics 365 Blog

The Microsoft Dynamics CRM Sustained Engineering (SE) team released Microsoft Dynamics CRM 2011 Update Rollup 5 on Tuesday, October 25, 2011.

The links below point to important information about Update Rollup 5:

Release Channel Schedule

The resources available at these links will be active according to the following Release Channel Schedule:

  • CRM Online Datacenter: October 18      to October 25, 2011

  • Microsoft Download Center: October  25, 2011

  • Microsoft Update: November 8, 2011

General Details about Update Rollup 5

  • Update Rollup 5 cannot be uninstalled.

  • Client packages installed manually by downloading the packages and running install will require administrative privileges.  If the client packages are installed via the Windows Update (Microsoft Update) system, they will not require administrative privileges.

  • For help with installation, please see the Installation Information section in KB2567454.

Dates for Future Update Rollups

Update Rollup 6 is to be delivered on its predefined schedule, 16 weeks after Update Rollup 4, which puts the delivery in January 2012.

Support for Update Rollup 5

For support on Update Rollup 5, please contact Microsoft Product Support.

Note: In special cases, charges ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem.  The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Support web site at:;[LN];CNTACTMS.


Matt Brown

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