We know that new users of Dynamics CRM often have a lot to contend with when they start trying to get their work done on a daily basis in the software. We think those first few days could be a bit easier to adjust to if more information is available about how to use the product. To that end, we’ve put together a getting started guide for business users. Have a look, and let us know if we’ve helped answer some of your questions: http://rc.crm.dynamics.com/rc/2011/en-us/on-prem/5.0/gettingstarted_resources.aspx
Cheers
Technical writer, Dynamics CRM