Microsoft Dynamics 365 Blog

Resolving conflicts can be configured in the Outlook Add-In. There are four ways of doing this:

1. Replace Outlook items with Microsoft Dynamics NAV records
2. Replace Microsoft Dynamics NAV records with Outlook items
3. Replace older entities with newer ones
4. Replace conflicts manually



If you choose to Resolve conflicts manually, results could be presented to you as a conflict / error in the Outlook Add-In troubleshooting window:



In this scenario, the end user will have to decide what items he wants to keep. If the end user ignores to review the items in the Conflicts area of Troubleshooting part of the Outlook Add-In, no changes will be made. Furthermore, there is a difference in conflict handling when performing a Full Synchronization compared to a (normal) Synchronization.

A change will only be interpreted as a conflict if there are changes on both the Outlook side and the Dynamics NAV side when the synchronization happens. Therefore, when utilizing normal synchronization, the change will not be interpreted as a conflict if there is only a data entry change in one of the systems. The full synchronization acts a bit differently – as it validates all entries as being changed – and if there then is a difference between the two entries – it will interpret it as a conflict. Hence an entry in the Conflicts area of Troubleshooting part of the Outlook Add-in will occur.


Marco Mels

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