Are there any resources about developing and customizing help?
Help system development information is on MSDN. Especially useful topics include:
- Authoring Help Documents
- Walkthrough: Creating Help Documentation
- How to: Create a Help Document using a Template
- How to: Create Table of Contents Entries
- How to: Add Folders to the Help Server
- How to: Publish a Help Document
- How to: Publish Table of Contents Entries
- How to: Add a Publisher to the Web.Config File
I’d rather not use Word. What other tools do you recommend?
Any XML authoring tool will work. We’re aware of some partners that are using XMetal.
Links that I create between topics in Word have hard-coded locations to the original hyperlink base location
This is a known issue. You’ll need to manually update the locations for now, if you plan to deploy to other than the original location.
Using “ ” to create a space character causes help content not to display
Use one of the following two workarounds:
- Use character “ ” instead.   is the XML-compliant version of the HTML entity reference.
- Add a local entity definition to the DOCTYPE declaration. For example: <!DOCTYPE html PUBLIC “-//W3C//DTD XHTML 1.0 Transitional//EN” “http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd”[<!ENTITY nbsp “ ”>]>
Which localized versions of help have shipped?
Localized versions of help are released as part of cumulative updates, and with the Feature Pack. You can find them by searching for Help update AX 2012 on PartnerSource. The current KB numbers of help updates are listed below.
KB 2585394: An update is available for Help server content for Microsoft Dynamics AX 2012
This update includes the RTM version of Help in the following languages, and Help updated for the Feature Pack in US English.
Arabic (Saudi Arabia)
English (Great Britain)
English (New Zealand)
English (South Africa)
Norwegian Bokmål (Norway)
KB 2670668 An update is available for Help server content for Microsoft Dynamics AX 2012 for Retail
This update includes updated US-English help for the Feature Pack.
KB 2653750 An update is available for Enterprise Portal Help content for Microsoft Dynamics AX 2012
The update includes help for Enterprise Portal in the following languages:
Arabic (Saudi Arabia)