Microsoft Dynamics 365 Blog

Are there any resources about developing and customizing help?

Help system development information is on MSDN. Especially useful topics include:


I’d rather not use Word. What other tools do you recommend?

Any XML authoring tool will work. We’re aware of some partners that are using XMetal.


Links that I create between topics in Word have hard-coded locations to the original hyperlink base location

This is a known issue. You’ll need to manually update the locations for now, if you plan to deploy to other than the original location.


Using “ ” to create a space character causes help content not to display 

Use one of the following two workarounds:

  • Use character “ ” instead.   is the XML-compliant version of the   HTML entity reference.
  • Add a local entity definition to the DOCTYPE declaration. For example: <!DOCTYPE html PUBLIC “-//W3C//DTD XHTML 1.0 Transitional//EN” “”[<!ENTITY nbsp “&#160;”>]>


Which localized versions of help have shipped?

Localized versions of help are released as part of cumulative updates, and with the Feature Pack. You can find them by searching for Help update AX 2012 on PartnerSource. The current KB numbers of help updates are listed below.

KB 2585394: An update is available for Help server content for Microsoft Dynamics AX 2012

This update includes the RTM version of Help in the following languages, and Help updated for the Feature Pack in US English.

Arabic (Saudi Arabia)



Dutch (Belgium)

English (Australia)

English (Canada)

English (Great Britain)

English (Ireland)

English (Malaysia)

English (New Zealand)

English (Singapore)

English (South Africa)

Finnish (Finland)


French (Belgium)

French (Canada)

French (Switzerland)


German (Austria)

German (Switzerland)

Icelandic (Iceland)


Italian (Switzerland)

Norwegian Bokmål (Norway)


Spanish (Mexico)

Swedish (Sweden)

Thai (Thailand)


KB 2670668 An update is available for Help server content for Microsoft Dynamics AX 2012 for Retail

This update includes updated US-English help for the Feature Pack.


KB 2653750 An update is available for Enterprise Portal Help content for Microsoft Dynamics AX 2012

The update includes help for Enterprise Portal in the following languages:

Arabic (Saudi Arabia)

Finnish (Finland)

Icelandic (Iceland)

Norwegian-Bokmål (Norway)

Swedish (Sweden)

Thai (Thailand)

We're always looking for feedback and would like to hear from you. Please head to the Dynamics 365 Community to start a discussion, ask questions, and tell us what you think!