Hello all – Our In-Market Engineering team (formerly known as Sustained Engineering) has logged a blog post with some tips on what information to include when you open a support case that might turn into a code defect investigation. Check it out on their official blog at http://blogs.technet.com/b/dynamicsaxse/archive/2013/05/13/improve-your-chances-for-fast-case-turnaround.aspx
Kevin