Microsoft Dynamics CRM Quick Reference for customer service reps

Applies to: CRM 2013 and CRM Online Fall ’13.

Learn how to create, edit, and resolve service cases quickly! To help your customer service team get started with CRM, we’ve created a visual, easy-to-read, quick reference for customer service reps.

For more help, see Service Best Bets in our Customer Center.

Manjinder Kaur
Technical Writer
Microsoft Dynamics CRM

We're always looking for feedback and would like to hear from you. Please head to the Dynamics 365 Community to start a discussion, ask questions, and tell us what you think!