Microsoft Dynamics CRM Quick Reference for customer service reps

Applies to: CRM 2013 and CRM Online Fall ’13.

Learn how to create, edit, and resolve service cases quickly! To help your customer service team get started with CRM, we’ve created a visual, easy-to-read, quick reference for customer service reps.

For more help, see Service Best Bets in our Customer Center.

Manjinder Kaur
Technical Writer
Microsoft Dynamics CRM