A little more than 10 years ago Microsoft launched Microsoft Dynamics CRM 3.0. The release introduced Dynamics into the product name, allowed organizations to create customization, and build their reports using Microsoft SQL Reporting Services. A lot has changed in 10 years – in technology, at Microsoft and with Microsoft Dynamics CRM. Today, the process of engaging customers can’t be one-size-fits-all. It needs to be adaptive across all touch points and within the context of who your customer is and what they are doing. It needs to empower your people to do more wherever they are and on whatever device they use.
This natural evolution of technology is what is at the heart of our product lifecycle policy. Beginning April 12, 2016, Microsoft Dynamics CRM 3.0 will no longer be eligible to receive technical support and security updates. See the Lifecycle FAQ for more details. This means that customers will no longer receive updates or be able to leverage tech support from Microsoft after this time.
NOW is the time to take advantage of the latest product innovations and ensure uninterrupted support from Microsoft. For customers and partners who want hands-on guidance, Microsoft has a number of upgrade and migration services available to assist with migrations. These services include:
- Are you active on Software Assurance? Use Deployment Planning Services to assist in planning an upgrade or migration to Microsoft Dynamics CRM Online to take advantage of the great new features of Microsoft Dynamics CRM!! Learn more about Planning Services to see if you can take advantage of this great benefit! SA coverage entitles customers to discounted Microsoft Dynamics CRM Online licenses to move your deployment to the cloud. New CRM Online users may access on-premises deployments by taking advantage of dual use rights provided by CRM Server SA.
- Software Assurance coverage entitles you to discounted CRM Online licenses to move your deployment to the cloud. In the meantime, new CRM Online users may access their on-premises deployment by taking advantage of dual use rights provided by CRM Server SA.
- Upgrade to CRM Online utilizing Microsoft Consulting Services – Fast and effective deployment of your Microsoft technologies shortens the time it takes to see value from your investments; and when your people use those technologies to their fullest extent, they help grow their skills and your business. Microsoft Services consultants work with your organization to set up a cloud-based Service Productivity solution based on Microsoft Dynamics CRM, Office365, and PowerBI. Building upon enterprise case management with our Service Productivity Jumpstart and Upgrade Assessment offerings. Contact your Services Seller today to work on the plan to pitch!
We encourage customers to assess their options with the help of their Microsoft account team and qualified Microsoft partner. If you have further questions, please reach out to your Microsoft Technical Account Manager (if you are a Premier customer) or your Microsoft Sales representative or Partner.
We're always looking for feedback and would like to hear from you. Please head to the Dynamics 365 Community to start a discussion, ask questions, and tell us what you think!