Skip to content
Microsoft Dynamics 365 Blog

When running the command [AxUpdatePortal -updateall -websiteurl “…” -verbose] on the EP server it sometimes happens that the execution fails with error:
The operation failed to execute. Error: Microsoft Dynamics AX could not locate the Web server…

In the Application event log you find a Warning with Event ID 1309 from source ASP.NET 4.0.30319.0:

The request has been aborted.

5/20/2016 10:06:25 AM
5/20/2016 8:06:25 AM
C:\Program Files\Microsoft Dynamics AX\60\Setup\EPDeploymentService\
AXBCProxy account
Request timed out.


The AxUpdatePortal calls EPDeploymentService which is running in the same web application as EP and is doing the actual deployment. Depending on the performance of the servers (WEB, AOS, SQL) or network, the EPDeploymentService might time out.

To resolve this, increase the execution time out for EPdeploymentService.
Edit the web.config for EPdeploymentService which you find in C:\Program Files\Microsoft Dynamics AX\60\Setup\EPDeploymentService
At the bottom of the file just after the </runtime> tag, enter the following section:

<httpRuntime executionTimeout=”3600″ />

Save web.config and run IISRESET.

We're always looking for feedback and would like to hear from you. Please head to the Dynamics 365 Community to start a discussion, ask questions, and tell us what you think!

Join the conversation

Loading comments...