On Friday, September 9, 2016, at 3:09 PM UTC, internal monitoring detected that customers in Western Europe were unable to sign in to Dynamics AX. Upon investigation, engineers discovered the outage was related to a network connectivity issue. Microsoft engineers applied a network configuration change, restoring service on Friday, September 9, 2016 at 5:48 PM UTC.
Friday, September 9, 2016, from 3:09 PM UTC to 4:40 PM UTC:
Affected users were unable to sign in to Dynamics AX.
Friday, September 9, 2016, from 4:40PM UTC to 5:48 PM UTC:
Service was restored for all users, but reporting functionality was down for a subset of customers.
All customers hosted in Western Europe
Incident Start Date and Time
Friday, September 9, 2016, 3:09 PM UTC
Date and Time Service was Restored
Friday, September 9, 2016, 5:48 PM UTC
A recent update to the network configuration caused the virtual machines (VMs) for Dynamics AX to become inaccessible in Western Europe.
Improve monitoring during updates to proactively address performance issues.
Improve redundancy for VM configurations to create a failsafe for region-wide network outages.