[Service Restored] Customers receiving delayed data acquisition

By Dynamics Lifecycle Services Communication

September 30, 2016

Final Status: A SQL server entered an unhealthy state and strained resources across the service. Engineers have followed documented procedures to restore full functionality to the Dynamics AX Service.

User Experience: Affected users may have experienced intermittent slow data acquisition.

Customer Impact: A subset of customers in North America.

Incident Start Time: Friday, September 30, 2016, 10:46 PM UTC

Incident End Time: Friday, September 30, 2016, 11:29 PM UTC

Next Steps: A Post-Incident Report will be published within 5 business days.

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