13 Startling Customer Service Statistics
In October, with 2015 lurking just around the corner, it’s frightening to think just how much customer service and the customer experience are impacting the reputation and bottom lines of brands...
For our fourth annual Work Trend Index, out today, we partnered with LinkedIn for the first time on a joint report so we could provide a comprehensive view of how AI is not only reshaping work, but the labor market more broadly.
In October, with 2015 lurking just around the corner, it’s frightening to think just how much customer service and the customer experience are impacting the reputation and bottom lines of brands...
Today, sales teams must sell to self-empowered, highly informed “super” buyers. These potential customers are incredibly savvy when it comes to tracking down information about possible vendors...
There has been quite a bit of talk lately that social customer service isn’t going anywhere, and that some brands are beginning to phase out or give up on social monitoring and response, especially...
Companies hire salespeople to drive revenue, but it turns out that the majority of sales reps spend very little of their time actually doing the jobs they were hired to do. According to Pace Productivity...
(Please visit the site to view this video) If you work in sales or marketing you’ve certainly heard the term “sales productivity” a time or two. Depending on when you started your career...
The Microsoft Dynamics NAV team just wrapped up a great week meeting with partners at the Directions EMEA conference in Poznan, Poland (Oct. 8-10). This fantastic annual event is community run and has...
Today’s retail customer is always shopping around, but while price, quality and brand name consistently bring customers to the table, it’s increasingly the retail customer experience (in store...
Not long ago, you may have been able to manage your growing business with a handful of key managers and a few spreadsheets. A weekly meeting and occasional email update with employees was enough to stay...
Today we announced Sales Productivity , a limited time promotional offer for sales professionals that combines the familiarity of Office 365 , with our leading business application Microsoft Dynamics CRM...
The importance of combining powerful productivity tools with business applications is something that Microsoft has always understood, but now with increased focus and momentum. With the incredible acceleration...
Microsoft Dynamics NAV 2015 is now available worldwide, offering significant new capabilities to help small and midsized organizations grow their businesses in a mobile-first, cloud-first world. Microsoft...
Microsoft Dynamics SL 2015 and SL 2015 Web Apps are now available! This release builds on the solid momentum we’ve seen since launching Microsoft Dynamics SL Web Apps earlier this year and supports...