Microsoft Dynamics 365 Blog

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Microsoft Ignite recap: Dynamics 365 news and announcements you may have missed 

3 min read

Thank you to everyone from across the globe who attended Microsoft Ignite last week. This year’s virtual event was packed with learning sessions, announcements, engaging conversations, and Q&As—far too much content to absorb in just three days. To help you catch up on the news and content from Microsoft Ignite, we’ve rounded up the highlights…Read more

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Dynamics 365 Marketing is leading the way with personalized engagement 

5 min read

Customer engagement professionals still need to build relationships, trust, and loyalty to be successful, but how we achieve these outcomes has fundamentally changed. Those changes offer the opportunity to be more effective than ever at driving these results. To meet customer expectations, marketers are looking to create end-to-end customer experiences that are customer-led, highly personalized,…Read more

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Dynamics 365 Intelligent Order Management launches new guided tour 

4 min read

Today we are excited to announce the new guided tour for Microsoft Dynamics 365 Intelligent Order Management. We are also taking this opportunity to talk about businesses’ need for order management solutions to move beyond the limitations of traditional enterprise resource planning (ERP) systems and keep pace with the fast-changing landscape of e-commerce. View of…Read more

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Dynamics 365 Commerce enables the modern and intelligent store 

5 min read

As the retail industry rebounds from the unparalleled disruptions to store operations over the last year, the store’s role in merchant strategy is evolving and being reimagined. For retailers to thrive in ever more competitive marketplaces, they must embrace technology solutions that enable a modern and intelligent store. Microsoft Dynamics 365 Commerce stands ready with…Read more

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Revolutionizing the future for sellers in Dynamics 365 Sales 

4 min read

Where and how we work has changed. The hybrid work environment is here to stay, and with it, comes a new set of demands on our sales organizations. The tools that sellers are currently using are not helping meet these new demands. Yesterday’s tools don’t serve our modern objectives. Sellers can’t afford to work in…Read more

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Announcing new activity menu and 1:1 calling for Dynamics 365 Guides 

3 min read

With a growing labor shortage and access to new technologies and processes, businesses are adopting mixed reality to improve how employees learn, work, and understand the world around them. Microsoft Dynamics 365 Guides is driving workforce transformation with hands-on training and step-by-step holographic instructions that are seamless, intuitive, and embedded into everyday workflows, equipping employees…Read more

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Optimize production processes with Dynamics 365 Supply Chain Management 

5 min read

It is imperative for organizations to create agile, connected, and sustainable manufacturing processes to customize products and services for their customers, accelerate innovation, and adopt to new business models like offering products-as-a-service. This requires hyper-automated processes and enhanced visibility across production floor and supply chains. In addition, more standardization and interoperability of software across plants…Read more

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Introducing Microsoft Customer Experience Platform: A solution for connected customer experiences 

6 min read

Engaging with customers in today’s world is multifaceted, spanning everything from generating that initial spark of interest, to closing a sale and nurturing the relationship, to delivering exceptional ongoing service and support. Today, those experiences are often disconnected, and customer relationships are fragmented. On top of that, our expectations as customers have risen dramatically. We…Read more

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Mitigate disruptions with Dynamics 365 Supply Chain Insights—now in preview 

3 min read

We are excited to announce the preview launch of Dynamics 365 Supply Chain Insights to help organizations achieve a supply chain of the future—one that is resilient, sustainable, and capable of sensing, predicting, and mitigating disruptions before they occur.  Recent worldwide supply chain disruptions have resulted in economic losses and missed opportunities that stretch into the billions of dollars. Since the…Read more

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Meet Context IQ—A new way to collaborate in a hyperconnected business 

4 min read

Across industries, businesses are experiencing a tectonic shift in how, when, and where people work. In today’s decentralized workplace, everyone needs simple ways to connect, share ideas, and collaborate wherever they are located. Today, at Microsoft Ignite, we are announcing Context IQ, a set of capabilities for Microsoft Dynamics 365 and Microsoft 365 that integrate…Read more

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Introducing voice channel for Dynamics 365 Customer Service 

4 min read

Today, I am excited to announce the general availability of the first-party voice channel for Microsoft Dynamics 365 Customer Service. With the addition of the voice channel, built on the same planet-scale platform as Microsoft Teams, Dynamics 365 Customer Service expands to become the all-in-one digital contact center solution. Organizations can now provide consistent and…Read more

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Gain a new perspective with Dynamics 365 Connected Spaces 

4 min read

If you look around at your physical and digital environments, data is everywhere. Despite this abundance, organizations have struggled to capture and scale observational data, leading to less visibility into their physical footprint than their digital channels. Powered by the intelligent edge and the intelligent cloud, AI and computer vision are transforming the way we…Read more

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