Microsoft Dynamics 365 Blog

4 min read

Copilot in Viva Sales available as thousands of customers adopt next-generation AI in Dynamics 365 Copilot and Power Platform 

Since first announcing new AI-powered experiences for Microsoft Viva Sales last month, we’ve given these capabilities a name—Copilot in Viva Sales—and introduced new sales scenarios and updates. We want to ensure that salespeople feel empowered to focus on what matters, which is deeper engagements with customers.

3 min read

Leap into the future of finance at Finance Reimagined 2023 

With global volatility and inflation impacting organizations across all industries, business agility has never been more important. Leaders turn to finance teams to get real-time insight into business performance and recommendations on future initiatives that will help them thrive amid disruption.

6 min read

5 customer service trends to watch in 2023 

By 2026, 60 percent of large enterprises will use total experience to transform their business models to achieve world-class customer and employee advocacy levels. This growing acknowledgement is a positive indicator that service is finally recognized as a core business value driver as support teams became pivotal in retaining customer loyalty and winning new customers throughout the pandemic.