Microsoft Dynamics 365 Blog

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MBAS 2020: Moving forward, together 

Today, we’re hosting the first-ever fully digital Microsoft Business Applications Summit. Just six weeks ago, the community expected we would be together this week in Dallas, Texas. Now, of course, we are looking forward to connecting with you virtually. In these past weeks, every business has shifted focus to adjusting to new and unexpected challenges, and doing so at lightning speed. Our team has mobilized efforts to help organizations stay connected to

ISV Connect Program: new opportunities for Business Applications partners 

In a few days we’ll be together—virtually—at the Microsoft Business Applications Summit to share the latest innovations and tools with the Microsoft Dynamics 365 and Microsoft Power Platform community. I’ll also be leading a session on the Business Applications ISV Connect program and how we’re seeing partners build great solutions in our ecosystem. There’s still

How Microsoft and American Express help merchants battle fraud 

Many of us have experienced a rejected credit card transaction when shopping online. Questions flood the mind such as “Did I pay my bill?” “Have I exceeded my credit limit?” “Was my card stolen?” Too often, fraudulent activity alerts triggered for card-not-present transactions (those conducted online or over the phone) result not from customer actions,

Maintain business continuity with Dynamics 365 Field Service 

This post has been updated on June 15, 2020; for the most up-to-date information on Dynamics 365 offers, see Microsoft offers. In today’s dynamic business climate, field service teams are still expected to maintain infrastructure and customer equipment, often with fewer onsite technicians and limited face-to-face interaction with customers. That means adjusting one’s field service

Rapidly scale patient screening and assessments for COVID-19 

As the world copes with the COVID-19 pandemic, Microsoft is providing cloud solutions to frontline responders to help coordinate and automate emergency responses. We previously reported solutions to help track critical resources, coordinate crisis communications, and create a crisis response bot. A new solution—the Patient Scheduling and Screening Template—is now available, designed to help healthcare

Modernize field service with Dynamics 365 Remote Assist 

This post has been updated on June 15, 2020; for the most up-to-date information on Dynamics 365 offers, see Microsoft offers. Organizations with essential frontline employees in the field are facing a unique set of challenges responding to the COVID-19 crisis. With travel restrictions and many technicians working remotely, the challenge is to keep employees

Reduce supply chain disruptions with AI, IoT, and mixed reality 

Disruptions in global supply chains have significantly increased over the last decade, fueled by a myriad of triggers ranging from trade wars, demand surges from social marketing, natural disasters, and most recently, the recent COVID-19 pandemic. Updates to Microsoft Dynamics 365 Supply Chain Management in the 2020 release wave 1 help organizations proactively transform every

2020 release wave 1 launches with new apps and over 400 features 

Today marks the official start of the 2020 release wave 1, kicking off the deployment of new applications and hundreds of new capabilities and updates across Microsoft Dynamics 365 and Microsoft Power Platform. This release lands at an unprecedented time for business and society. We are providing support and resources for organizations on the frontlines