Microsoft Copilot presents an opportunity to reimagine the way we work—turning natural language into the most powerful productivity tool on the planet. With AI, organizations can unearth value in the mountain of data across productivity tools like Microsoft 365 and business applications.
In another era, people will talk was a warning. Today, it’s a distinction. Gartner’s most recent Gartner Peer Insights Voice of the Customer: CRM Lead Management, names Microsoft as a 2020 Customers’ Choice for CRM Lead Management. This recognition comes from the opinions and evaluations gathered under the Gartner Peer Insights program, which gathers opinions
The decade’s first global health crisis has placed the spotlight on the need for healthcare technology that can prevent and solve the world’s critical health challenges. This last week, Microsoft shared progress on innovations helping to meet these objectives. Today, we’re spotlighting intelligent health and business solutions from Microsoft Business Applications that empower health providers
We’re introducing a new homepage within Dynamics 365 Customer Service Insights that deciphers data into a more consumable view. By surfacing key topics discovered and generated by AI, customer service managers can more easily discover issues and monitor progress. Organizations today are often faced with the challenge of information overload that might hinder their path
By listening to our customers and keeping a focus on the horizon, Dynamics 365 Customer Service continues to provide you with the ability to differentiate your brand by consistently delivering exceptional customer service. Our vision is clear: to help you earn customers for life. Each new feature helps solve business challenges, empowering every manager and
AI is going to transform the finance function. This common platitude is typically backed with little or no substance. However, when addressing common finance challenges, the opportunities for transformation become abundant. Workstreams are often hindered by legacy technology and traditional processes. Employees are expected to work quickly and accurately, but have a huge workload of
Sales forecasts are wrong more than half the time, according to CSO Insights. That’s just slightly worse than a 10-day weather prediction! It turns out that sales forecasting in practice is less science and more guesswork, depending heavily on gut feel and spreadsheets for most organizations. The process is prone to bias and error and
Services success = superior project experiences + accelerated project delivery + empowered employees + maximized profitability Today’s project-based services businesses operate in a highly competitive market, where winning new deals, accelerating project delivery, and increasing profit margins are significant challenges. Teams within these organizations are using disconnected systems for sales, project management, collaboration, and financials
Today we’re unveiling new and enhanced artificial intelligence (AI) capabilities across Dynamics 365 applications, as well as a new solution to help project-centric services organizations transform their operations. Joining more than 400 new and updated features in the 2020 wave 1 release, these new capabilities expand a fast-growing set of applications powered by AI-driven insights, and further propel our vision to empower every organization
Some of the best experiences I’ve had at Microsoft have been building new ecosystems and reviving existing ones. Last April, the Business Applications team began interviews with ISVs to learn how we can better serve our community. In July, we announced the Business Applications ISV Connect program. Our systems launch in September enabled new co-marketing
When people hear the words education and automation in the same sentence, many automatically presume the topic is online education. But automation crosses disciplines. As the population and social circumstances change, post-secondary education institutions face a shifting array of challenges, including attracting and retaining enrollment as well as reaching the segment that has left without
In the complex world of human resources, organizations often find it challenging to manage and administer employee leave and absence plans in a competitive and compliant way. Each country and company have unique needs and programs to effectively manage employees’ time away from work. With leave and absence impacting every employee in an organization, streamlining
Field service organizations have traditionally operated under the break-fix model, responding to device failure after the customer reports an issue. This operating model has grown costly and inefficient and has proven less than effective in satisfying the customer’s rising needs. As the field service industry rapidly evolves toward a proactive and predictive model, cutting edge