A new study by Forrester Consulting calculates the potential return on investment (ROI) for implementing Microsoft Dynamics 365 for Field Service can help organizations realize benefits of $1.8M over three years, adding up to a net present value (NPV) of $1.4M and an ROI of 363 percent. The Microsoft-commissioned Total Economic Impact™ (TEI) is based on Read more
Today we presented a few updates for ISVs at the Microsoft Business Applications Summit, an event focused on diving deep into Dynamics 365 and the Power Platform, including a roadmap and preview of what’s coming next. Here is a quick overview of the updates to our Industry Accelerators, the ISV Development Center program, recertification, and Read more
The need to revolutionize the delivery of patient care has never been greater than it is right now. To remain profitable and relevant, healthcare providers have no choice but to rapidly evolve. The urgency to evolve is in large part due to growing populations with increasing needs and a greater expense to care for them. Read more
Can’t make it to Microsoft Business Applications Summit this year? Don’t worry, we’ve got you covered – you can livestream the opening keynote live from Atlanta, Georgia June 10 at 8:30 a.m. EDT. Watch as James Phillips, Corporate Vice President of Microsoft’s Business Applications Group, kicks off the conference with a special keynote celebrating the Read more
April 2019 marked a significant milestone for Dynamics 365. Our customers are now on the latest in-market version of Dynamics 365 and we’ve modernized how updates are delivered to our users. Today, I want to follow-up with an update on the April ’19 release, as well as reveal the timeline for the 2019 release wave Read more
In today’s digital economy, customers are continuing to set the bar higher and higher in terms of what they expect from the brands they interact with. Power that was once held by the providers of goods and services has now shifted to the customer, whose demand for a seamless and highly relevant experience at every Read more
There are two critical objectives that every healthcare organization must meet to be successful. The primary objective, of course, is to create exceptional patient experiences and the other is to attract new patients. Both objectives contribute to the larger mission of keeping people healthy. As the industry shifts toward value-based care, the best way to Read more
The full session catalog for the Microsoft Business Applications Summit is now available! Explore more than 150 expert-led sessions and workshops (plus 16 pre-days!) packed into this two-day conference, taking place in Atlanta, Georgia June 10 – 11, 2019. Registration is still open, so secure your spot today. Microsoft Business Applications Summit is your team’s Read more
Now in Attract, hiring teams can view key metrics for a single job with Job Analytics or aggregated metrics accross all jobs in the Analytics Hub. Read more
Microsoft Build 2019 is here, and thousands of developers are learning about the latest technologies, sharing best practices with colleagues, and writing lots of code. Last week I wrote about business applications sessions to see at Build, and on Monday I discussed updates for helping ISVs (independent software vendors) and developers be successful from both Read more
Next week, thousands of developers will gather in Seattle, WA for Microsoft Build, our premier event to explore new and upcoming technologies, gain hands-on experience, and level up development skills. While the conference gets technical, with a focus on developer tools and platforms, the experiences attendees take away from this year’s show will benefit nearly Read more
Account-based marketing (ABM) can increase engagement, deal sizes, and conversions if it’s deployed for the right accounts at the right time. The challenge many organizations face is knowing how to customize an approach with the mix of ABM and broad-based demand strategies and tactics. In a new webinar, Jonathan Tam from SiriusDecisions joined me to Read more