Microsoft commissioned Forrester Consulting to investigate where companies are succeeding, struggling, and investing in their quest to move toward service-centric business models and project-based operations. Forrester Consulting explored how this trend impacts the global business landscape and associated business teams.
In partnership with Futurum, we surveyed 1,000 global business leaders, technologists, marketers, and data and customer experience professionals, and identified the challenges and opportunities that best-in-class data practices afford customer experience (CX) leaders today. The findings revealed what we had surmised going in—that companies are evolving their customer relationship management (CRM) technologies to meet changing customer expectations.
It is with great pride that Microsoft shares its position as a Leader within the Gartner 2022 Magic Quadrant for Field Service Management for the third consecutive year.
As companies across industries navigate a period of uncertainty, every investment in people and technology must be strategic and decisive to help people do more with less—less time, less cost, and less complexity.
Hyper-personalized, self-driven, seamless interaction across any channel at any time is no longer a nice-to-have but a must-have as customers want to engage on their own terms and expect businesses to deliver even better experiences.
Earlier this week, we announced the Microsoft Supply Chain Platform. At the core of the Supply Chain Platform is the Microsoft Supply Chain Center, which introduces a ready-made command center for users to manage disparate supply chain data.
It has become clear that ESG (environmental and social governance) initiatives are becoming a top business priority for many organizations. The opportunity facing business leaders is to find ways to utilize technology to drive a positive impact on business performance and the well-being of society and the environment.
In October, we launched the 2022 release wave 2—hundreds of new innovations across Microsoft Dynamics 365 and Microsoft Power Platform, releasing between October 2022 and March 2023.
Start reimagining your supply chain for a more agile, resilient future. Register now for Supply Chain Reimagined on Wednesday, November 16, 2022, from 9:00 to 10:15 AM Pacific Time (UTC-8).
Learn about the latest trends shaping CX today—and tomorrow—with Judson Althoff, Executive Vice President & Chief Commercial Officer at Microsoft.
By embedding AI directly into Microsoft Dynamics 365 Sales and the newly released Microsoft Viva Sales, we’re making it easier for every seller to apply intelligence directly in their flow of work.
This year at Microsoft Ignite, we are showcasing new AI, automation, and collaborative solutions that help your business be more efficient, engage better across teams and departments, and deliver more breakthrough customer experiences.
