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Dynamics 365 Blog

Dynamics 365 Remote Assist goes GA in the October 2019 update! 

Applies to: Dynamics 365 Remote Assist (version 2019.10.01) Microsoft Dynamics 365 Remote Assist for mobile is now generally available! Users already familiar with Dynamics 365 Remote Assist on HoloLens can access many of the same collaboration tools with just their cell phone or tablet. The Dynamics 365 Remote Assist user on an Android or iOS...

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Announcing general availability of Dynamics 365 Guides! 

We’re thrilled to announce the general availability of Dynamics 365 Guides today! Dynamics 365 Guides app version 200.1909.24001 and solution version 200.0.0.102 include the following updates: Try the demo. You can now try an out-of-the-box sample guide on the HoloLens app without signing up for a license or authoring a guide yourself. Customer satisfaction surveys....

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9 tips to maximize your screen real estate on the schedule board 

The schedule board is the primary work space for dispatchers, and every pixel of real estate is essential for maximum productivity. Depending on your monitor, opening the schedule board may initially only let you see a handful of resources and a few unscheduled requirements, and that’s before expanding the filter panel or the details panel!...

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September update of Dynamics 365 Remote Assist improves Snapshot feature and protocol activation experience 

Applies to: Dynamics 365 Remote Assist (version 2.05) The Dynamics 365 Remote Assist team is pleased to announce the September 2019 update, which includes an improved Snapshot feature and improved protocol activation experience. Improved Snapshot feature We heard from our customers that the video feed doesn’t always provide enough detail for the remote expert, especially...

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Latest update of Dynamics 365 Guides adds accessibility improvements, support for additional languages, and more! 

Applies to: Dynamics 365 Guides (app version 104.1908.24001 and solution version 104.1908.0.117) The Dynamics 365 Guides team is pleased to announce the latest update, which includes the following improvements: Accessibility enhancements. The PC application offers better color contrast and support for high-contrast mode for visually-impaired users. Use the keyboard to tab through the user interface...

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Weekly Webinars for the Business Applications Community for September 2019! 

Didn’t you wish there was some expert that would just explain how to use Dynamics 365 and Power Platform technologies? Purvin Patel brings his firehose of information to the community every Monday at 10am (Pacific) as part of a weekly webinar series.  You should expect deep dives, special guests, MVPs talking about cool things they...

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Release Notes for Project Service Automation Update Release 18, V2.4.15.33 

We’re pleased to announce the latest update for the Project Service Automation, V2.4.15.33, application for Dynamics 365. This release includes bug fixes. This release is compatible with Dynamics 365 9.x. To update to this release, visit the Admin Center for Dynamics 365 online, solutions page to install the update. For details, refer How to Install,...

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Release Notes for Project Service Automation Update Release 10 

We’re pleased to announce the latest update for the Project Service Automation application for Dynamics 365. This release includes some important improvements to quality, performance, and usability. This release is compatible with Dynamics 365 9.x. To update to this release, visit the Admin Center for Dynamics 365 online, solutions page to install the update. For...

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August release of Dynamics 365 Remote Assist doubles PDF resolution, adds other improvements 

Applies to: Dynamics 365 Remote Assist (version 2.04) The Dynamics 365 Remote Assist team is pleased to announce the August update of Dynamics 365 Remote Assist, which includes the following improvements:  Doubled the resolution of PDF files on HoloLens to make them easier to read.  It’s now easier to position windows exactly where you want them...

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How to receive message center messages in an email 

This blog walks you through the steps to receive Office 365 Message Center Messages in email. What is the Message Center The Message Center is the place to keep track of upcoming features, releases and issues related to Office 365 and Microsoft SaaS offerings such as Dynamics 365, SharePoint, and Microsoft Exchange. It’s where Microsoft...

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Latest update of Dynamics 365 Guides adds Dynamics 365 for Field Service integration (Preview) 

Applies To: Dynamics 365 Guides (version 104.1907.19001) Dynamics 365 for Field Service integration (included in version 104.1907.19001) enables Field Service customers to attach guides to field service tasks in Dynamics 365. When work orders are assigned to technicians, the technicians can use a dedicated Field Service tab in the Guides HoloLens app to launch the...

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