Skip to content
Microsoft Dynamics 365 Blog

Posts

Unlock insights and power personalized experiences with Dynamics 365 Customer Insights 

Today, people have access to more content, purchasing channels, and brand options than in the past, and their expectations for great customer experiences continues to grow, even in uncertain times. To win and retain loyal customers, companies need to understand, value, and build trust with them, and proactively serve them through seamless, personalized experiences on...Read more

Examples of extending Dynamics 365 Customer Insights with Azure ML 

Dynamics 365 Customer Insights offers a platform to integrate customer data from various sources into one unified view. This unified data presents a perfect starting point for building custom machine learning (ML) models to generate key business metrics. In an earlier blog, we saw how to bring custom ML models from Azure Machine Learning (AML) Studio to work with...Read more

Extending Dynamics 365 Customer Insights with Azure ML-based custom models 

AI-enabled Dynamics 365 Customer Insights helps unifying data from multiple sources within an organization and generates a single, end-to-end view of the customer. This 360-degree customer view can be used to discover insights to optimize customer engagement and drive personalized customer experiences. This unified data is an ideal source to build machine learning (ML) models...Read more

Dynamics 365 Customer Insights – October 2019 release notes 

NEW FEATURES PowerApps template connected to Customer Insights now available Compounded segments Compounded measures Measures: Usability improvements Option to manually override system match records (preview) Guided learning in the demo PowerApps template connected to Customer Insights now available You can now bring your Customer Insights data into a power app using a pre-built template instead...Read more

Dynamics 365 Customer Insights – September 2019 release notes 

The Dynamics 365 Customer Insights team is happy to announce new updates made available in the last month! NEW FEATURES Triggers now available in Microsoft Flow Better performance for our connector in Power BI Match rules reordering and duplication Triggers now available in Microsoft Flow Dynamics 365 Customer Insights connector now has two triggers that...Read more

Weekly Webinars for the Business Applications Community for September 2019! 

Didn’t you wish there was some expert that would just explain how to use Dynamics 365 and Power Platform technologies? Purvin Patel brings his firehose of information to the community every Monday at 10am (Pacific) as part of a weekly webinar series.  You should expect deep dives, special guests, MVPs talking about cool things they...Read more

Dynamics 365 Customer Insights – August 2019 release notes 

The Dynamics 365 Customer Insights team is happy to announce new updates made available in the last month! New features Performance improved for Power BI connector Segment as an entity Progress indicator Performance improved for the Power BI connector After making some adjustments, the performance for our Power BI connector has been significantly improved. Now,...Read more

Dynamics 365 Customer Insights release for July 2019 

The Dynamics 365 Customer Insights team is happy to announce the availability of the July release. New features CSP, DAP, and AOBO Export to Azure Blob storage Measures results (preview) Submit feedback directly through the app Cloud Solution Provider program (CSP), delegated admin privileges (DAP), and admin on behalf of (AOBO) Dynamics 365 Customer Insights...Read more

Customer data platform: A key to personalized experiences 

In today’s digital economy, customers are continuing to set the bar higher and higher in terms of what they expect from the brands they interact with. Power that was once held by the providers of goods and services has now shifted to the customer, whose demand for a seamless and highly relevant experience at every...Read more

Using Azure Active Directory groups to manage a user’s app and data access 

Applies to Dynamics 365 for Customer Engagement apps version 9.x Applies to Common Data Service The administration of app and data access for Microsoft Dynamics 365 for Customer Engagement and Common Data Service has been extended to allow administrators to use their organization’s Azure Active Directory (Azure AD) groups to manage access rights for licensed...Read more