Microsoft Dynamics 365 Blog

Personalize your customer lifetime value predictions with customer profile attributes 

6 min read

When you’re crafting marketing and sales strategies, personalizing your marketing campaigns, journeys, and content to your customer segments is an important way to drive engagement and purchases. One method for segmenting your customers is by their potential value. Artificial intelligence (AI) can help predict the potential lifetime value of your customers to create segments of Read more

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Honor customer consent preferences with unified profiles in Dynamics 365 Customer Insights 

4 min read

Data protection and privacy regulations such as the General Data Protection Regulation (GDPR) in the European Union and the California Consumer Privacy Act (CCPA) in the United States give individuals the right to govern how an organization uses their personal data. Read more

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Why focus on subscription churn? 

3 min read

In subscription-based services, repeatable income is core to preserving business continuity and growing your revenue base to build the best service possible. Retaining customers is key to your success. On average, Recurly Research has identified 5.6% of customers churn from subscription businesses. You can retain many of these customers when you apply your retention strategies. Read more

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Enrich customer data with brand and interest affinities with Dynamics 365 Customer Insights 

1 min read

In these uncertain times, winning and retaining customers requires a deeper understanding of their brand and interest affinities to deliver relevant, personalized experiences. Dynamics 365 Customer Insights is powered by proprietary Microsoft data from Microsoft Graph to enable you to understand your customers better, and then identify segments of similar customers for targeted and personalized Read more

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Unlock insights and power personalized experiences with Dynamics 365 Customer Insights 

4 min read

Today, people have access to more content, purchasing channels, and brand options than in the past, and their expectations for great customer experiences continues to grow, even in uncertain times. To win and retain loyal customers, companies need to understand, value, and build trust with them, and proactively serve them through seamless, personalized experiences on Read more

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Weekly Webinars for the Business Applications Community for September 2019! 

3 min read

Didn’t you wish there was some expert that would just explain how to use Dynamics 365 and Power Platform technologies? Purvin Patel brings his firehose of information to the community every Monday at 10am (Pacific) as part of a weekly webinar series.  You should expect deep dives, special guests, MVPs talking about cool things they Read more

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Customer data platform: A key to personalized experiences 

5 min read

In today’s digital economy, customers are continuing to set the bar higher and higher in terms of what they expect from the brands they interact with. Power that was once held by the providers of goods and services has now shifted to the customer, whose demand for a seamless and highly relevant experience at every Read more

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Microsoft Dynamics 365 Customer Insights is now generally available 

2 min read

We are pleased to announce that Microsoft Dynamics 365 Customer Insights is now generally available! The newest addition to the portfolio of Dynamics 365 AI offerings, Dynamics 365 Customer Insights enables every organization to unify disparate data – be it transactional, observational or behavioral sources – to gain a single view of customers and derive intelligent insights Read more

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Microsoft Dynamics 365 Customer Insights is now Generally Available 

2 min read

We are pleased to announce that  Dynamics 365 Customer Insights is now generally available! The newest addition to the portfolio of Dynamics 365 AI offerings, Dynamics 365 Customer Insights enables every organization to unify disparate data – be it transactional, observational or behavioral sources – to gain a single view of customers and derive intelligent insights that Read more

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