Dynamics 365, Enterprise edition Archives - Page 5 of 9

Equipped to compete: The mindset for modernization

October 16, 2017

By Microsoft Dynamics 365 Team

Today’s businesses are at the brink of a new era. Small businesses and enterprises alike are balancing the costs of modernization, yet as the digital market continues to evolve, the very solutions organizations consider adopting are quickly outdated and outclassed by newer developments. It’s reasonable, as new methods and services arrive, to get caught up...

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Dynamics 365 October service update – now Generally Available!

October 6, 2017

By Param KahlonGeneral Manager, Product Management for Dynamics 365 customer engagement apps for Sales, Service, Field Service, and Project Service

Today we’re excited to announce several enhancements and new capabilities that will be rolled out to customers of the Dynamics 365 Customer Engagement services for Sales, Customer Service, Field Service, and Project Service Automation....

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Call center customer service agent helping someone.

High Tech for Higher Customer Satisfaction

October 4, 2017

By Microsoft Dynamics 365 Team

In the insurance industry, call centers do more than simply process claims and new accounts. But high call volumes are leading to overwhelmed staff, disappointed customers left on hold, poor reviews, and negative word of mouth via social channels....

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Modernizing Business Process with Cloud and AI

September 25, 2017

By James PhillipsCorporate Vice President, Business Applications Group

The world is awash with digital transformation. Every customer and partner that I talk to, across every industry, is pursuing it. Why? To stay ahead of the competition, realize new opportunities, new markets…...

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Simplifying Dynamics 365 offerings

September 22, 2017

By Alysa TaylorCorporate Vice President, Business Applications & Industry

This week, I had the opportunity to meet with many of our top Microsoft Dynamics partners at our annual Inner Circle event. The event serves as an opportunity to recognize and get feedback from partners…...

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Are banks getting the most out of their #social strategy?

September 6, 2017

By Carr Phillips

The impact of millennials cannot be overstated-their generation is the biggest in US history and their use of social media has transformed the way we interact. But has it transformed the way we bank…...

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Achieving Greater Business Productivity with PowerApps

August 22, 2017

By Umran HasanSenior Product Marketing Manager, Dynamics 365

The advances in productivity that modern enterprise software has brought to business users have always been tempered by the limits of standard software…...

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Don't get left behind – 3 ways to enhance your customer service

August 9, 2017

By Carr Phillips

Switching banks used to be a laborious ordeal, but today it can be done quickly and easily. It also doesn’t take much to convince a customer to switch—36% of consumers say the primary reason…...

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Delivering exceptional customer experiences – an art and science

August 8, 2017

By Luke Shave

Interacting effectively with customers has traditionally been a form of art, especially in face-to-face settings. But now that customers are increasingly shopping on social media, mobile apps, and websites…...

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Digital transformation in retail via third-party integration

August 7, 2017

By Community Manager

By Ed Kennedy, Senior Director and Commerce Evangelist, Episerver As more consumers are shopping and doing product research online, most retailers know that digital channels must become a part of their…...

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New services for Microsoft FastTrack for Dynamics 365 help accelerate user adoption

July 31, 2017

By Kees Hertogh

Following the successful debut of Microsoft FastTrack for Dynamics 365 earlier this year, new services have been added to expand the way customers can embrace digital transformation and accelerate their…...

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The secret to modern retail? Dynamics 365 for Retail has it

July 27, 2017

By Kareen VilnaiProduct Marketing Manager, Dynamics 365 Retail

With diverse needs from merchandising to customer engagement, it’s no wonder many retailers believe they need a collection of targeted solutions to effectively run their business. Unfortunately,…...

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Release wave 2 launches with over 400 updates, new apps, and industry solutions

2019 release wave 2 launches with new applications and hundreds of capabilities across Dynamics 365 and the Power Platform. Today marks the general availability of more than 400 new feature updates and capabilities across Dynamics 365 and the Power Platform. This release wave—one of our largest to date—showcases our continued investment in artificial intelligence to...

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Alysa Taylor

Corporate Vice President, Business Applications & Industry

Showcasing new business opportunities with the Microsoft Automotive Accelerator

Starting next week at IAA – New Mobility World, Microsoft will join 1000+ exhibitors and 250,000 visitors from approximately 39 countries to exhibit and explore immersive technologies, visionary concepts like electromobility, and many industry disruptors in Frankfurt. This year at IAA – New Mobility World asks the questions: “How are society, business, indeed our whole way...

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Steven Guggenheimer

Corporate Vice President - AI & ISV Engagement

Industry Accelerators: Rapidly deploy solutions specific to your industry

Every organization is becoming a data company, striving to manage and extract value from volumes of data across departments, from traditional sources such as operations, finance, sales, and marketing to digital sales and marketing initiatives, and new observational sources like device telemetry and customer sentiment analysis. The struggle most organizations face is managing data stashed...

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Blog Posts for Product: Uncategorized, version: Dynamics 365, Enterprise edition

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