Dynamics 365, Enterprise edition Archives - Page 9 of 9

6 Keys to Drive New Customer Value and Revenue

March 17, 2017

By Tricia Morris

By the end of 2017, two-thirds of the CEOs of Global 2000 companies will have digital transformation at the center of their corporate strategy, according to the report IDC FutureScape: Worldwide Digital…...Read more

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Taking your field service organization beyond fix and repair

March 15, 2017

By Megan Assarrane

While the core function of field service management will always be about helping customers solve problems, we’ve gone far beyond the idea of “fix and repair.” It’s no longer enough…...Read more

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Come See Us at the Adobe Summit for a First Look at the new Microsoft and Adobe Partnership

March 14, 2017

By Kyle Cressman

Are you as excited about the upcoming Adobe Summit in Las Vegas as we are? Not only is our own Scott Guthrie delivering a keynote address on Tuesday, March 21 at 9:00 AM, but we have some exciting updates…...Read more

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Microsoft Dynamics 365 Wins 2017 CUSTOMER Magazine Product of the Year Award

March 9, 2017

By Tricia Morris

As we continue to innovate across Microsoft with our customers and their digital transformation needs in mind, we are excited to announce that TMC , a global integrated media company and publisher of CUSTOMER…...Read more

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Predicting: The Future of Customer Engagement

March 2, 2017

By Tricia Morris

Expectations for customer engagement continue to grow at an exponential rate. According to Microsoft’s 2016 State of Global Customer Service Report which surveyed 5,000 customers across Brazil, Germany…...Read more

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Common mistakes field service organizations make when pursuing profit

March 1, 2017

By Megan Assarrane

Today’s field service organization is under pressure to contain costs and generate revenue. Doing both well will increase profit margins. The question becomes how to do it (and how not to do it)…...Read more

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The right cloud option for your business

February 23, 2017

By Sri Srinivasan

Wow! Nearly twelve months into the availability of Microsoft’s cloud ERP service, Microsoft Dynamics 365 for Operations , and we’re seeing an unprecedented global adoption of cloud business…...Read more

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Cheat sheet: how field service can boost revenue

February 22, 2017

By Megan Assarrane

Most field service organizations, or FSOs, are cost centers. However, some look to redefine their status from costing their company money to making their company money. FSOs that successfully evolve…...Read more

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16 Startling Statistics Forecasting the Future of Artificial Intelligence

February 16, 2017

By Tricia Morris

“Cortana?” “I’m listening…” “Define artificial intelligence.” “According to merriam-webster.com, the simple definition of artificial intelligence…...Read more

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Align your field service organization’s sales & marketing teams to make money

February 15, 2017

By Megan Assarrane

You might be wondering, “Aren’t sales and marketing teams naturally aligned? They already have the same goals.” In theory, you’re right. Unfortunately, this is not always the…...Read more

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6 Technology Trends Shaping Digital Transformation

February 9, 2017

By Tricia Morris

Digital transformation, as defined by Constellation Research, is the methodology in which organizations transform and create new business models and culture with digital technologies. And these new business…...Read more

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Expanding our vision for retail with Dynamics 365 at NRF 2020

Retailers experienced more change in the last decade than nearly any other industry, a trend that is not likely to slow as we enter 2020. The only certainty in the new decade is the need for technologies that help retailers stay nimble, relevant, and anticipate customer needs and shopping preferences. As my colleague Shelley Bransten,...Read more

James Phillips

Corporate Vice President, Business Applications Group

Announcing RPA, enhanced security, no-code virtual agents, and more for Microsoft Power Platform

It’s a privilege to work with global organizations every day to help them compete and innovate in a modern, data-driven economy. Our goal with Dynamics 365 and the Microsoft Power Platform is to help your organization drive more impactful business outcomes and take proactive actions that will uniquely position and differentiate your business in the...Read more

James Phillips

Corporate Vice President, Business Applications Group

Release wave 2 launches with over 400 updates, new apps, and industry solutions

2019 release wave 2 launches with new applications and hundreds of capabilities across Dynamics 365 and the Power Platform. Today marks the general availability of more than 400 new feature updates and capabilities across Dynamics 365 and the Power Platform. This release wave—one of our largest to date—showcases our continued investment in artificial intelligence to...Read more

Blog Posts for Product: Uncategorized, version: Dynamics 365, Enterprise edition

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