In just a few weeks we’ll be gathering in Amsterdam for Summit EMEA. This three-day experience is designed to help Dynamics users discover new ideas, learn about Microsoft Dynamics 365 and connect……Read more
By the end of 2017, two-thirds of the CEOs of Global 2000 companies will have digital transformation at the center of their corporate strategy, according to the report IDC FutureScape: Worldwide Digital……Read more
While the core function of field service management will always be about helping customers solve problems, we’ve gone far beyond the idea of “fix and repair.” It’s no longer enough……Read more
Are you as excited about the upcoming Adobe Summit in Las Vegas as we are? Not only is our own Scott Guthrie delivering a keynote address on Tuesday, March 21 at 9:00 AM, but we have some exciting updates……Read more
As we continue to innovate across Microsoft with our customers and their digital transformation needs in mind, we are excited to announce that TMC , a global integrated media company and publisher of CUSTOMER……Read more
Expectations for customer engagement continue to grow at an exponential rate. According to Microsoft’s 2016 State of Global Customer Service Report which surveyed 5,000 customers across Brazil, Germany……Read more
Today’s field service organization is under pressure to contain costs and generate revenue. Doing both well will increase profit margins. The question becomes how to do it (and how not to do it)……Read more
Wow! Nearly twelve months into the availability of Microsoft’s cloud ERP service, Microsoft Dynamics 365 for Operations , and we’re seeing an unprecedented global adoption of cloud business……Read more
Most field service organizations, or FSOs, are cost centers. However, some look to redefine their status from costing their company money to making their company money. FSOs that successfully evolve……Read more
“Cortana?” “I’m listening…” “Define artificial intelligence.” “According to merriam-webster.com, the simple definition of artificial intelligence……Read more
You might be wondering, “Aren’t sales and marketing teams naturally aligned? They already have the same goals.” In theory, you’re right. Unfortunately, this is not always the……Read more
Digital transformation, as defined by Constellation Research, is the methodology in which organizations transform and create new business models and culture with digital technologies. And these new business……Read more