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Dynamics 365 Blog

Announcing the timeline to move to Unified Interface 

Over the last two years, our customers have been experiencing the benefits of the new user interface client for Dynamics 365 Sales, Customer Service, Project Service, Field Service, and Marketing. Many of our largest customers have successfully made the transition. As we’ve reached the milestone of over 80% of organizations enabling Unified Interface, we’re announcing...

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Deprecation of Unified Service Desk 3.2 and lower versions, and features 

To help provide the best possible Unified Service Desk experiences, we recently announced the General Availability of Unified Service Desk 4.1, delivering improved performance and a host of feature enhancements. Below you’ll find information about the versions and features that have been marked as deprecated with the latest release of Unified Service Desk 4.1. Administrators and IT professionals...

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Mobile offline for Dynamics 365 Customer Engagement apps 

We are thrilled to announce that Mobile Offline for Dynamics 365 Customer Engagement apps (9.x online versions only), is now available. The feature is available on Dynamics 365 for phones and tablets app for iOS and Android users. A huge thanks to all those who used this feature in preview and provided their valuable feedback....

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Provisioning and administration is getting easier 

This spring/summer of 2019, the administration and provisioning in Power Platform is becoming a lot easier. Learn more below whats coming new and how it impacts your organization. Call to action Review the new capacity report here. Stay tuned for provisioning updates. Learn more here. Read about the administration license changes and new governance capabilities...

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Disabling opt-in model in Field Service and Project Service applications on Unified Interface framework (version 8.x and 3.x) 

The platform recently shipped a setting for Unified Interface framework only. In the near future, this setting will be enabled by default. In support of this, beginning on May 17th, Field Service v8.x and Project Service v3.x will begin to be made the default solutions available through AppSource. Depending on an instance’s geography, the default version...

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Release Notes for Universal Resource Scheduling Version 2.4.10.56 

Applies to Universal Resource Scheduling solution (version 2.4.10.xx), Field Service application (version 7.5.8.xx), Project Service Automation application (version 2.4.11.xx) On Dynamics 365 version 9.0.x (web client)    We’re pleased to announce the latest update to Universal Resource Scheduling, powering the Field Service and Project Service Automation applications for Dynamics 365. This release includes improvements to quality, performance, and usability, and is based on your feedback and...

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Release Notes for User Session Timeout Management 

Applies to Dynamics 365 for Customer Engagement apps version 9.x Applies to Common Data Service The maximum user session timeout of 24 hours is being removed. This means that a user is not forced to sign in every 24 hours to use the Dynamics 365 for Customer Engagement apps and other Microsoft service apps, like...

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Upgrade from Interactive Service Hub to the Customer Service Hub in Microsoft Dynamics 365 (online) version 9.0 

The Interactive Service Hub (ISH), a reimagined customer service module, was introduced with Microsoft Dynamics CRM Online 2016 Update 1 and Microsoft Dynamics CRM 2016. ISH offered a web-based client and was designed to simplify daily tasks for Customer Service Representatives and Managers. Under the hood, it had completely new components and page-types, like interactive...

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